At a Glance
- Tasks: Shape innovative services across people, process, technology, and data in a dynamic environment.
- Company: Join Lloyds Banking Group, the UK's leading bank with a focus on digital transformation.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Be part of a diverse team that values inclusion and celebrates different backgrounds.
- Why this job: Make a real impact on financial services while learning and growing in your career.
- Qualifications: Experience in service design, systems thinking, and stakeholder facilitation is essential.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Lloyds Banking Group is the UK’s leading bank with over 30 million customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people. We serve millions of customers every day, from individuals and families to large businesses and corporations.
The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design holistic service experiences, and make evidence-led decisions in ambiguous spaces.
What you’ll need
- Essential Skills/Experience:
- Design-Led Discovery & Insight Sensemaking - Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.
- End-to-End Service Architecture & Systems Thinking - Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.
- Decision Leadership & Experimentation - Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.
- Technical & Operational Awareness - Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.
- Co-Creation & Stakeholder Facilitation - Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.
- Desirable Skills/Experience:
- Value proposition and business model design
- Operating model and service scaling experience
- Speculative / future-back design approaches
- Coaching and craft leadership within innovation teams
- Outcome-focused mindset using metrics and analytics
About the team
The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility. Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring cutting-edge concepts from idea to delivery.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Service Designer (12-Month FTC) in Manchester employer: Dormont Manufacturing Co
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Manchester where innovation thrives. With a strong commitment to employee growth, inclusive culture, and generous benefits such as a substantial pension contribution and flexible working options, we empower our team members to make a meaningful impact while enjoying a healthy work-life balance. Join us to be part of a forward-thinking organisation that values diversity and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (12-Month FTC) in Manchester
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Dormont Manufacturing Co.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Dormont Manufacturing Co might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Service Designer (12-Month FTC) in Manchester
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Dormont Manufacturing Co will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Dormont Manufacturing Co. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Dormont Manufacturing Co confidence in your short-term commitment to the role.
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Dormont Manufacturing Co.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Dormont Manufacturing Co that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
