At a Glance
- Tasks: Process customer ISA requests and support Collectives teams in a dynamic environment.
- Company: Join Capita, a leading company committed to inclusivity and support.
- Benefits: Enjoy a competitive salary, pension scheme, and generous parental leave.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Experience in customer service and a passion for helping people is essential.
The predicted salary is between 30000 - 40000 £ per year.
Capita is seeking a permanent, full‑time Service Administrator / Advisor to join our Collectives area.
Location and Hours: Oxford Road, Manchester City Centre – hybrid model. 37.5 hours per week.
Job Description: Process all customer ISA requests received via the Customer Contact Centre, email and post. Work with retail and institutional customers, prioritise workload to meet SLA deadlines, ensure accuracy and quality checks, provide support to other Collectives teams, and maintain compliance with regulatory and data protection requirements.
Responsibilities:
- Prioritise workload within guidelines to meet regulatory deadlines.
- Maintain accuracy and completeness, subject to quality checking.
- Provide additional support to Collectives teams as required.
- Ensure services to customers align with regulatory and legal frameworks.
- Follow data protection and customer authentication procedures.
Qualifications:
- Previous experience in an FCA regulated Life & Pensions / Savings sector.
- Experience in a customer service role.
- Excellent accuracy, listening, problem‑solving, and attention to detail.
- Ability to work under pressure, prioritise workload, and maintain reliable timekeeping.
- Genuine passion for helping people and confident professional communication.
- Excellent verbal and written communication, with a high standard of vocabulary and grammar.
- Telephone and computer literate.
- Empathy, ownership of customer problems, and self‑motivation.
Benefits:
- Competitive starting salary.
- Company‑matched pension, life assurance, cycle‑to‑work scheme, 15 weeks fully paid maternity, adoption and shared parental leave.
- Voluntary benefits: discounts on retail, socialising, health & wellbeing, travel and technology.
Equal Opportunities: Capita is an equal opportunity and disability‑confident employer. We are committed to an inclusive, barrier‑free recruitment process and welcome applications from people of all backgrounds. If you need the job description or application form in an alternative format (such as large print or audio), or you would like to discuss other changes or support, please email reasonableadjustments@capita.com or call 07784 237318. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Access to Work can support candidates with a physical or mental health condition or disability during the hiring process, including communication support such as a British Sign Language interpreter.
Service Advisor / Administrator in Manchester employer: Dormont Manufacturing Co
Capita is an excellent employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including a company-matched pension and generous parental leave. Located in the vibrant Manchester City Centre, our hybrid work model fosters a supportive and inclusive culture, ensuring that all employees can thrive while making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and problem-solving abilities, as these are key for the Service Advisor role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and align your skills with their needs. Show them how your experience in the FCA regulated sector makes you the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Advisor / Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Attention to Detail:Since accuracy is key in this role, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you've successfully managed tasks under pressure while maintaining high standards.
Communicate Clearly:Your written communication should reflect the high standard we expect. Keep your language professional yet approachable, and ensure there are no typos or grammatical errors. We love a well-crafted application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Capita!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you understand the role of a Service Advisor / Administrator inside out. Familiarise yourself with the FCA regulations and the specifics of the Life & Pensions / Savings sector. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you demonstrated empathy, problem-solving, and effective communication. This is crucial as the role requires a genuine passion for helping people.
✨Practice Your Prioritisation Techniques
Since the job involves managing multiple requests and meeting deadlines, think of ways you've successfully prioritised tasks in the past. Be ready to discuss how you handle pressure and ensure accuracy while working under tight timelines.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for customer management, or how they ensure compliance with data protection. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
