Senior Learning & Development Specialist in Manchester

As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast‑paced, evolving environment. Your focus will be on driving performance and enabling long‑term commercial success across global markets through high‑impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future‑fit development programs.

Key Responsibilities

• Diagnose Needs & Drive Strategy: Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions. Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness. Translate market and team‑specific challenges into robust learning strategies, with a strong focus on sales capability development.
• Design & Develop Learning Programs: Design and deliver blended learning solutions (in‑person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence. Collaborate closely with internal SMEs, global stakeholders, and third‑party providers to curate and co‑create impactful content tailored to local markets. Ensure programs are scalable, outcome‑driven, and aligned with Deliveroo’s values and commercial objectives.
• Deliver & Evaluate Learning Initiatives: Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context. Drive adoption of digital learning tools and foster a culture of continuous learning. Use project management techniques to oversee end‑to‑end execution of learning programs, from design to measurement. Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
• Be a Senior Learning Partner: Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one‑off solutions. Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery. Champion learning across the business by role‑modeling strategic thinking, collaborative behaviours, and learner‑obsessed design.

What We’re Looking For

• Experience in sales and commercial training, ideally within fast‑paced, tech‑driven or global organisations. Contact centre L&D experience is a plus.
• Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
• Experience designing and delivering multi‑format learning programs (virtual, in‑person, digital).
• Strong stakeholder management and the ability to influence at all levels, including senior leadership.
• Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities.
• Analytical mindset – uses data to inform decisions and challenge assumptions.
• Curious, self‑directed, and confident in navigating ambiguity with a proactive mindset.

Expectations at Senior L&D Specialist Level

• Take ownership and prioritise strategically, delegating where appropriate and avoiding over‑commitment.
• Understand and anticipate commercial and market challenges, and align your work with key business metrics.
• Apply deep expertise to moderately complex problems with limited guidance, identifying long‑term risks and strategic implications.
• Communicate clearly and effectively, simplifying complex ideas to gain buy‑in and drive action.
• Role‑model Deliveroo’s values and encourage others to do the same, proactively shaping culture, inclusion, and team development.
• Coach and support others, contribute to talent development, and build a strong internal L&D community.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief. If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.