At a Glance
- Tasks: Collaborate with public safety professionals to deliver advanced data solutions and exceptional customer support.
- Company: Mark43, a tech company dedicated to improving public safety through innovative software.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to empowering communities and enhancing quality of life.
- Why this job: Make a real difference in public safety while working with cutting-edge technology.
- Qualifications: 5-7 years in customer service or data analysis, strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Mark43 is approved to hire in Canada, the UK, and 40 U.S states. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are seeking a highly skilled and empathetic Senior Data Services Associate with extensive experience in customer service and a strong background in data analysis. This role is ideal for someone who can communicate with both technical and non-technical audiences, providing clear guidance and support. In the future, this role will require being in the office or at a customer site at least three days per week.
What You’ll Do- Collaborate with public safety professionals, understanding their needs and translating them into advanced technical solutions.
- Provide expert support and guidance to clients, ensuring they understand and can effectively use our solutions.
- Deliver exceptional customer service, guiding non-technical users through complex processes with patience and clarity.
- Develop and maintain advanced data analytics dashboards and reports to support public safety operations.
- Conduct comprehensive training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions.
- Act as a senior liaison between the technical team and clients, ensuring clear communication and satisfaction.
- Gather and analyze customer feedback to continuously improve our services and products.
- Work closely with the management team to identify opportunities for process improvements and innovation.
- Stay updated with the latest trends and advancements in public safety technology and data analytics.
- Participate in the development of long-term strategies for public safety data management and analytics.
- The ability to communicate effectively with public safety personnel.
- Strong listening skills and the ability to guide non-technical audiences.
- Strong organizational skills to track customer needs, internal requests, and deadlines.
- Excellent interpersonal skills.
- 5-7 years of experience as an Instructor, Technical Writer, Technical Account Manager, or Customer Experience Manager.
- Proven experience in leading projects and mentoring junior team members.
- Humble, open, and curious.
- Passionate, eager, and motivated.
- Relationship builder.
- Inspirational, uplifting, and enthusiastic.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
Senior Data Services Associate - Public Safety in Manchester employer: Dormont Manufacturing Co
Mark43 is an exceptional employer dedicated to empowering communities through innovative technology that enhances public safety. With a strong commitment to diversity and inclusion, we foster a collaborative work culture where employees are encouraged to grow and develop their skills. Our focus on employee well-being, coupled with opportunities for professional development and meaningful engagement with public safety professionals, makes Mark43 a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Data Services Associate - Public Safety in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the public safety sector or those already working at Mark43. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by brushing up on your data analysis skills and customer service techniques. Think of real-life examples where you've made a difference, especially in tech support or training roles.
✨Tip Number 3
Show your passion for public safety! Research current trends and challenges in the field, and be ready to discuss how your skills can help tackle these issues during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mark43 team!
We think you need these skills to ace Senior Data Services Associate - Public Safety in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Data Services Associate role. Highlight your experience in customer service and data analysis, and show how your skills align with our mission at Mark43.
Showcase Your Communication Skills:Since this role involves liaising with both technical and non-technical audiences, demonstrate your ability to communicate clearly. Use examples from your past experiences where you successfully guided users through complex processes.
Emphasise Your Passion for Public Safety:Let us know why you're excited about improving public safety through technology. Share any relevant experiences or projects that showcase your dedication to this mission, as it’s a key part of our culture at Mark43.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you brush up on your data analysis skills and understand the public safety sector. Familiarise yourself with Mark43’s mission and how their technology impacts communities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising between technical teams and non-technical users, practice explaining complex concepts in simple terms. Prepare examples from your past experiences where you successfully communicated with diverse audiences, highlighting your ability to guide and support them.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to customer service and data management. Think of scenarios where you’ve had to solve problems or improve processes, and be ready to discuss your thought process and the outcomes.
✨Emphasise Your Team Spirit
Mark43 values collaboration and relationship building. Be prepared to talk about how you’ve worked with different stakeholders in the past. Share stories that demonstrate your ability to inspire and uplift team members, as well as your commitment to improving public safety.
