At a Glance
- Tasks: Guide new French-speaking restaurant partners through a seamless onboarding process.
- Company: Join Deliveroo, a global brand transforming the way people shop and eat.
- Benefits: Competitive salary, bonus potential, hybrid working, and a supportive team culture.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact by helping businesses thrive on a leading platform.
- Qualifications: Fluent in French and English, strong communication skills, and a collaborative spirit.
The predicted salary is between 27700 - 33700 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a New Partner Experience Advisor to join our centralised hub. In this role, you’ll be the face of Deliveroo for our newest French-speaking partners, ensuring every small and medium business (SMB) has a seamless and successful launch on our platform.
What You’ll Be Doing
- Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.
- Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.
- Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.
- Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience.
- Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.
What You’ll Need to Thrive
Essential
- Linguistic Proficiency: Native or fluent in both French and English (written and spoken).
- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.
- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.
- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.
- Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth.
Nice to Have
- Previous experience in a customer service, sales, or onboarding role.
- Experience working within a target-driven environment.
The Details
- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
- Start Date: Early June 2026.
- Working Pattern: Hybrid (following successful completion of probation).
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
New Partner Experience Advisor - French Speaking in Manchester employer: Dormont Manufacturing Co
Deliveroo is an exceptional employer that champions innovation and growth within a vibrant work culture. As a New Partner Experience Advisor, you'll enjoy a competitive salary with performance bonuses, while being part of a diverse team dedicated to providing outstanding service to our partners. With opportunities for professional development and a commitment to inclusivity, Deliveroo offers a rewarding environment where you can truly make an impact in the fast-paced world of food delivery.
StudySmarter Expert Advice🤫
We think this is how you could land New Partner Experience Advisor - French Speaking in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Partner Experience Advisor - French Speaking in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
