At a Glance
- Tasks: Support new restaurant partners in Belgium, ensuring their success on our platform.
- Company: Join Deliveroo, a leading global brand transforming the food delivery experience.
- Benefits: Competitive salary, bonus potential, hybrid working, and career development opportunities.
- Other info: Dynamic team culture focused on collaboration and inclusivity.
- Why this job: Make a real impact while helping partners thrive in a fast-paced environment.
- Qualifications: Fluent in Dutch/Flemish and English, with strong communication skills.
The predicted salary is between 27700 - 33700 £ per year.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward. If you thrive in fast‑paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Belgium partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long‑term success.
What You’ll Be Doing
- Lead Partner Success: Act as the primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
- Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
- Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world‑class.
- Build Lasting Trust: Manage high‑quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long‑term partnership.
- Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.
What You’ll Need to Thrive
- Essential
- Linguistic Proficiency: Native or fluent in both Dutch/Flemish and English (written and spoken).
- Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
- Target‑Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
- Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable.
- Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, “get up and go” attitude.
- Nice to Have
- Previous experience in account management, sales, or high‑level customer service.
- Experience working in a fast‑paced startup or technology environment.
Interview Process
- Step 1: Apply – Apply for any role you’d like to be considered for.
- Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People.
- Step 3: Recruiter Screen – You’ll have a 15‑30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
- Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
- Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
Why Join Us?
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values‑driven teams that support how you work best.
The Details
- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
- Start Date: 8th June 2026
- Working Pattern: Hybrid working offered after successful completion of probation.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market in Manchester employer: Dormont Manufacturing Co
Deliveroo is an exceptional employer that empowers its employees to make a tangible impact in the fast-paced world of food delivery. With a strong focus on personal growth, our inclusive culture fosters collaboration and innovation, allowing you to develop new skills while working closely with partners in Belgium. Join us to be part of a dynamic team where your contributions are valued and rewarded, all while enjoying the benefits of a hybrid working model and competitive compensation.
StudySmarter Expert Advice🤫
We think this is how you could land New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
