At a Glance
- Tasks: Assist customers with ISA requests and ensure compliance with regulations.
- Company: Join Capita, a leading firm committed to inclusivity and support.
- Benefits: Enjoy a competitive salary, pension scheme, and generous parental leave.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Make a difference by helping customers while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and FCA regulated sectors is essential.
The predicted salary is between 30000 - 40000 £ per year.
Capita is seeking a permanent, full‑time Service Administrator / Advisor to join our Collectives area.
Location and Hours
Oxford Road, Manchester City Centre – hybrid model. 37.5 hours per week.
Job Description
Process all customer ISA requests received via the Customer Contact Centre, email and post. Work with retail and institutional customers, prioritise workload to meet SLA deadlines, ensure accuracy and quality checks, provide support to other Collectives teams, and maintain compliance with regulatory and data protection requirements.
Responsibilities
- Prioritise workload within guidelines to meet regulatory deadlines.
- Maintain accuracy and completeness, subject to quality checking.
- Provide additional support to Collectives teams as required.
- Ensure services to customers align with regulatory and legal frameworks.
- Follow data protection and customer authentication procedures.
Qualifications
- Previous experience in an FCA regulated Life & Pensions / Savings sector.
- Experience in a customer service role.
- Excellent accuracy, listening, problem‑solving, and attention to detail.
- Ability to work under pressure, prioritise workload, and maintain reliable timekeeping.
- Genuine passion for helping people and confident professional communication.
- Excellent verbal and written communication, with a high standard of vocabulary and grammar.
- Telephone and computer literate.
- Empathy, ownership of customer problems, and self‑motivation.
Benefits
- Competitive starting salary.
- Company‑matched pension, life assurance, cycle‑to‑work scheme, 15 weeks fully paid maternity, adoption and shared parental leave.
- Voluntary benefits: discounts on retail, socialising, health & wellbeing, travel and technology.
Equal Opportunities
Capita is an equal opportunity and disability‑confident employer. We are committed to an inclusive, barrier‑free recruitment process and welcome applications from people of all backgrounds. If you need the job description or application form in an alternative format (such as large print or audio), or you would like to discuss other changes or support, please email or call. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Access to Work can support candidates with a physical or mental health condition or disability during the hiring process, including communication support such as a British Sign Language interpreter.
Hybrid FCA-Regulated Service Advisor & Admin in Manchester employer: Dormont Manufacturing Co
Capita is an exceptional employer, offering a supportive and inclusive work environment in the heart of Manchester City Centre. With a hybrid working model, employees benefit from a competitive salary, generous leave policies, and a range of voluntary benefits that promote health and wellbeing. The company prioritises employee growth through continuous support and training, making it an ideal place for those seeking a meaningful career in the FCA-regulated sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid FCA-Regulated Service Advisor & Admin in Manchester
✨Tip Number 1
Get to know the company! Research Capita and their values, especially in the Collectives area. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues, as this will demonstrate your ability to empathise and take ownership of problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with Capita.
We think you need these skills to ace Hybrid FCA-Regulated Service Advisor & Admin in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your experience in FCA regulated environments and customer service, as this will show us you’re a great fit for the position.
Showcase Your Skills:We want to see your attention to detail and problem-solving skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed workloads and met deadlines.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to let your personality come through! We’re looking for someone with a genuine passion for helping people, so share your enthusiasm in your written application.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Regulations
Familiarise yourself with FCA regulations and compliance requirements relevant to the role. This will not only show your understanding of the industry but also demonstrate your commitment to maintaining high standards in customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer queries or complaints. Highlight your problem-solving abilities and how you prioritised tasks to meet deadlines, as this is crucial for the Service Advisor position.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are genuinely interested in the conversation, which is key in a customer-focused role.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to double-check your work, as attention to detail is essential for processing customer ISA requests accurately.
