At a Glance
- Tasks: Plan and track installations while maximising labour resources and ensuring timely equipment procurement.
- Company: Join a dynamic team at a leading security solutions provider.
- Benefits: Enjoy competitive salary, flexible leave, hybrid working, and comprehensive benefits.
- Other info: Opportunities for career growth, casual dress Fridays, and exclusive discounts.
- Why this job: Make a real impact by coordinating projects and building strong customer relationships.
- Qualifications: Strong customer service experience and excellent organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays.
- Hybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period.
- Hours of work: Monday to Friday – 8.30am – 5pm.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- Free Onsite Parking: Hassle-free commuting.
- Dress Down Fridays: Casual attire to wrap up the week.
How you will do it
- Effectively communicate and build strong relationships with customers, installation engineers and managers.
- Preparation of programmes and schedules.
- Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
- Coordinate the manpower planning of a team of engineers.
- Produce fast and accurate information for engineers and customers.
- Monitor the progress of installations to ensure they are working to schedule and minimize downtime.
- Ensure all installation information is available, complete and up to date.
- Assist with the scheduling of sub-contractors.
What we look for
- Required: Proven experience in Customer Service, Strong organizational and time management skills, PC literate, including knowledge of Microsoft Office.
- Preferred: Experience in scheduling and coordinating field-based engineers or similar roles, Familiarity with the security systems, construction, or facilities management industries.
Customer Service Planner in Manchester employer: Dormont Manufacturing Co
As a Customer Service Planner at our company, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a hybrid working model, we foster a culture of flexibility and inclusivity, ensuring you have the resources to excel in your role. Our commitment to career development and comprehensive benefits, including exclusive discounts and a pension plan, makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Planner in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
