Mail Room Lead

You will be part of a core in‑house Facilities team, supporting approximately 800 members of staff across 2 buildings in West London (Kensington).

Your role

This is a varied logistics role centred around the provision of a highly professional level of service including distributing post, portering, couriers, supply of stationery and ensuring that the facilities required by colleagues are available and they are supported seamlessly. This role is suitable for a professional and positive mail room leader who understands the value of customer service and the difference that this can make to their colleagues. You will be the lead for the mail room team and will implement processes for the rest of the team to put into practice. This position will require being in the office 5 days a week. We believe that an in‑office presence is critical for talent development, collaboration and building strong relationships.

Here you’ll get to:

• Oversee the on‑site mail room team to ensure services are delivered effectively and to the agreed standards.
• Track and manage contract costs, providing clear and timely reporting as required.
• Administration of Starters and Leavers process with the FM team.
• Ownership and upkeep of UK wide phone list.
• Oversight of meeting room bookings and management of meeting room set‑up.
• Manage building wide artwork inventory.
• Support in running Fire drills.
• Management of DSE system and dealing with DSE requests in a timely fashion.
• Liaise with account managers to set up new courier accounts, attend review meetings to assist with cost control.
• Post room duties not limited to booking couriers and processing ingoing and outgoing mail.
• Assist with small moves and changes across London sites.
• Write and maintain staff rotas.
• Actively review and monitor all invoices.
• Organising temp cover for holiday and sickness.
• Write and implement processes for the wider team to follow.

About you

• Computer literate including a good working knowledge of Google Suite.
• Confidence with creating, updating and maintaining spreadsheets regularly.
• Hands on approach with the ability to lead and support a team effectively.
• Effective communication skills on the telephone, via email and face to face.
• Ability to provide routine oral and written information clearly and concisely, with excellent attention to detail.
• Ability to build positive working relationships with internal and external clients at all levels.
• Proven track record of working in a customer facing environment is essential.
• Proven ability to work with data and spreadsheets.
• Experience booking couriers or working in a post room.

We’d love it if you also had:

• Experience being a mail room lead and managing direct reports.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.