At a Glance
- Tasks: Build strong relationships with Hospitality customers and help them maximise software value.
- Company: Join The Access Group, a leading UK software provider with a vibrant culture.
- Benefits: Enjoy 25 days leave, health contributions, and charity days to support your causes.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the Hospitality sector while growing your career.
- Qualifications: Experience in account management or customer success within a software environment.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days take you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you
You enjoy building long‑term relationships and being the person customers trust to help them get real value from their software. You like joining the dots between what customers need and how solutions can support their goals. You’re confident having senior‑level conversations, comfortable using data to tell a clear story, and motivated by helping customers grow while making sure they feel supported. At Access, we’ll support you to take ownership, think strategically and make a real impact for our Hospitality customers.
Day to day, you will
- Build strong, trusted relationships with Hospitality customers, acting as their main point of contact and strategic partner.
- Help customers adopt the right solutions and see clear value, working closely with Customer Success Managers and Service Account Managers to manage health and risk.
- Lead renewals, retention and growth conversations, spotting opportunities to expand use of Access solutions where they add genuine value.
- Bring internal teams together across product, support and operations to deliver a joined‑up and positive Elevate experience.
Your skills and experiences might also include
- Experience in strategic account management, customer success or a similar role within a software or subscription business.
- Confidence working with commercial data, forecasts and business cases to support customer and internal decisions.
- An understanding of Hospitality systems and how technology supports day‑to‑day operations and guest experience.
- The ability to explain complex ideas in a simple, clear way to both customers and internal teams.
What are we all about
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it.
At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.
Strategic Hospitality Account Manager in Loughborough employer: Dormont Manufacturing Co
At Access, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant and inclusive work culture. With a focus on employee wellbeing, we offer generous leave policies, charity days, and a supportive environment that encourages collaboration and innovation. Join us in our thriving office as a Strategic Hospitality Account Manager, where you can make a meaningful impact while enjoying a fulfilling career in the heart of the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Hospitality Account Manager in Loughborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about how you can help their customers grow and how you understand the importance of building long-term relationships.
✨Tip Number 3
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how your experience aligns with their needs, especially around strategic account management and customer success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Access family. Let’s make this happen together!
We think you need these skills to ace Strategic Hospitality Account Manager in Loughborough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love what you do and how that aligns with our values at Access.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in strategic account management and customer success. We’re looking for how your skills can help us grow!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Access.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, dive deep into Access's products and services. Understand how their software solutions can benefit hospitality customers. This will help you connect your experience with what they offer and show that you're genuinely interested in their mission.
✨Build Relationships
Since the role focuses on building long-term relationships, think of examples from your past where you've successfully managed client relationships. Be ready to discuss how you’ve helped clients see value in solutions and how you can do the same for Access's customers.
✨Data is Your Friend
Brush up on your data skills! Be prepared to discuss how you've used commercial data and forecasts in previous roles. Think of specific instances where your data-driven decisions led to positive outcomes for your clients or company.
✨Communicate Clearly
Practice explaining complex ideas in a simple way. You might be asked to break down a technical concept during the interview, so think about how you would explain Access's solutions to someone without a tech background. Clear communication is key!
