Export Specialist (Orders and Quotes ) in Loughborough

As an Export Order and Quotes specialist - level I - customer service specialist Team, you will play a vital role in delivering exceptional service to customers across Eastern Europe, Middle East, and Africa. You will support the distribution of a comprehensive range of scientific products and services while managing export operations for designated regions.

Your responsibilities will encompass:

• Order and quote management
• Export compliance screening
• Quotation follow‑up
• Complaint resolution
• Non‑catalogue product sourcing
• Tendering
• Customs and export compliance application
• Shipment coordination
• Comprehensive customer inquiry resolution through both written and verbal communication

Position Requirements:

• Partner with the Export sales team to deliver outstanding customer service to clients in the EEMEA region, managing all aspects of customer service including orders (from receipt to shipment), quotes, tenders, and complex inquiries while exceeding key performance metrics and strategically balancing customer needs with business objectives.
• Respond accurately and professionally to technical and export information inquiries received via phone, email, internet or mail in reference to complex scientific laboratory equipment and consumables and chemical products.
• Analyse caller’s questions to formulate an accurate and concise response using client‑approved resources and record inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Ensure rigorous adherence to customs regulations and export compliance requirements.
• Identify, record and triage adverse events and product complaints according to organizational, client and regulatory guidelines and provide additional support (including follow up) as needed.
• Maintain and develop a robust quotation pipeline, analyse data, source products from suppliers to fulfil tender, quote, and order requirements, and compile comprehensive tender documents.
• Demonstrate excellence in promoting our corporate reputation, maintaining composure in challenging and high‑priority situations while effectively navigating organizational structures.
• Create and maintain compliant transactions by screening for denied persons and entities, restricted end uses, and diversion using Compliance control systems.
• Maintain thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols and applicable regulatory requirements.
• Work closely with internal and external client contacts to resolve complex inquiries.
• Research literature and draft responses for such inquiries as needed.
• Manage export customer relationships within assigned territories, developing and maintaining robust work procedures and documentation.
• Actively participate in team meetings to represent export processes across the business.
• Serve as a professional ambassador to customers at exhibitions, training events, and meetings and demonstrate flexibility with working hours to meet business demands.
• Engage in continuous improvement initiatives to identify operational enhancements and cost savings opportunities.

Education:

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification, such as Business, commercial trade, finance, export and supply chain.

Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years).
• Comprehensive working knowledge of IATA/IMDG regulations and Letters of Credit, with relevant qualifications.
• Thorough understanding of export controls and export licensing requirements, with appropriate certifications.
• Intermediate proficiency in Microsoft Word and Excel.
• Experience working with SQL databases.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent language skills; fluency skills in a second language may be required.
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex export scenarios, including compliance, restricted exports/products and review of high level details and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.

Working Environment / Requirements:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritising and handling multiple projects or activities.