At a Glance
- Tasks: Build strong relationships with Hospitality customers and help them maximise software value.
- Company: Join The Access Group, a leading UK software provider with a vibrant culture.
- Benefits: Enjoy 25 days leave, health contributions, and charity days to support your causes.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the Hospitality sector while growing your career.
- Qualifications: Experience in account management or customer success within a software environment.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you
You enjoy building long‑term relationships and being the person customers trust to help them get real value from their software. You like joining the dots between what customers need and how solutions can support their goals. You’re confident having senior‑level conversations, comfortable using data to tell a clear story, and motivated by helping customers grow while making sure they feel supported. At Access, we’ll support you to take ownership, think strategically and make a real impact for our Hospitality customers.
Day to day, you will
- Build strong, trusted relationships with Hospitality customers, acting as their main point of contact and strategic partner.
- Help customers adopt the right solutions and see clear value, working closely with Customer Success Managers and Service Account Managers to manage health and risk.
- Lead renewals, retention and growth conversations, spotting opportunities to expand use of Access solutions where they add genuine value.
- Bring internal teams together across product, support and operations to deliver a joined‑up and positive Elevate experience.
Your skills and experiences might also include
- Experience in strategic account management, customer success or a similar role within a software or subscription business.
- Confidence working with commercial data, forecasts and business cases to support customer and internal decisions.
- An understanding of Hospitality systems and how technology supports day‑to‑day operations and guest experience.
- The ability to explain complex ideas in a simple, clear way to both customers and internal teams.
What are we all about
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it.
At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.
Elevate Account Manager - Hospitality in Loughborough employer: Dormont Manufacturing Co
At Access, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant work culture. With a commitment to employee wellbeing, we offer generous leave policies, health contributions, and opportunities for career advancement, all while fostering a collaborative environment in our thriving offices. Join us in making a meaningful impact in the Hospitality sector, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Elevate Account Manager - Hospitality in Loughborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Elevate Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss how your experience aligns with their needs. Use real examples to demonstrate how you've built strong relationships and helped customers succeed.
✨Tip Number 3
Research is key! Before any interview, dive deep into the company’s values and products. Understand how they support their customers in the hospitality sector. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Access family and contributing to our mission of helping customers thrive.
We think you need these skills to ace Elevate Account Manager - Hospitality in Loughborough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the hospitality industry shine through. We want to see how much you care about helping customers and making their experience better!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in strategic account management or customer success. We love seeing how your skills align with what we do at Access!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your ideas and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, dive deep into Access's products and services, especially those related to hospitality. Understand how their software can benefit customers and be ready to discuss specific examples of how you’ve helped clients in similar roles.
✨Build Rapport
Since this role is all about building long-term relationships, practice your interpersonal skills. Be friendly, approachable, and show genuine interest in the interviewers. Remember, they want to see if you can connect with customers just as well!
✨Data is Your Friend
Brush up on your ability to interpret commercial data and forecasts. Be prepared to share how you've used data to drive decisions in past roles. This will demonstrate your strategic thinking and ability to support customer needs effectively.
✨Showcase Your Problem-Solving Skills
Think of examples where you've identified customer challenges and provided solutions. Highlight your experience in managing renewals and retention, and be ready to discuss how you can spot opportunities for growth within Access’s offerings.
