At a Glance
- Tasks: Support the London team and manage front desk operations for a seamless workplace experience.
- Company: Join Jump Trading, a leader in innovative financial research and technology.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Other info: Be the face of Jump Trading and create exceptional experiences for employees and visitors.
- Why this job: Gain unique insights into operations while enhancing your professional skills in a dynamic environment.
- Qualifications: 2+ years in office administration or customer service with strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Jump Trading Group is committed to world‑class research. We empower exceptional talent in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting‑edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incentivizing collaboration and mutual respect. At Jump, research outcomes drive more than superior risk‑adjusted returns. We design, develop, and deploy technologies that change our world, fund start‑ups across industries, and partner with leading global research organizations and universities to solve problems.
As a Workplace Experience Coordinator, you will serve as an integral member of the team and Jump, ensuring the seamless operation of our busy London reception front desk. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting company‑wide initiatives for our UK‑based employees. In addition, this role will play a major part in upholding Jump’s world‑class standards and delivering a white‑glove service to all employees and visitors. As the face of Jump Trading London, the Workplace Experience Coordinator will help create an exceptional first impression and a consistently outstanding experience for everyone who walks through our doors.
What You’ll Do
- Support the London Workplace Experience team and collaborate with global WPS counterparts to align with WPS strategy and goals.
- Maintain a highly productive, guest-ready office environment, managing guests, deliveries, vendor services, phone calls, and correspondence.
- Deliver white-glove service to London leadership, employees, and visitors; act as an ambassador of Jump’s culture in all interactions.
- Maintain office procedures, internal documentation, and communication channels.
- Manage front desk operations, serving as the first point of contact for employees, guests, and vendors.
- Oversee incoming and outgoing activities, including deliveries, phone calls, and correspondence.
- Provide cross-departmental administrative support (e.g., Tech Services, Facilities, Travel, Talent Development, Recruiting, HR) to strengthen engagement and retention.
- Streamline front desk administrative work, tools, and reporting to improve efficiency, visibility, and decision-making.
- Use data and feedback to identify root causes of recurring issues and pilot creative, compliant solutions that can be scaled.
- Other duties as assigned and needed.
Skills You’ll Need
- At least 2+ years of experience in an office administration and/or customer service/support environment.
- Strong interpersonal skills – an upbeat, client service, can-do attitude.
- Excellent organisational skills and meticulous attention to detail.
- Strong verbal and written communication skills.
- Strong time management and prioritisation skills.
- Team player, able to take direction as well as show initiative.
- Good judgment with respect to sensitive subject matter – able to uphold a strict level of confidentiality.
- Ability to work in a fast-paced and challenging environment.
- Good working knowledge of Word, Excel, PowerPoint and Outlook.
- Reliable and predictable availability; the role is strictly an onsite, five-day a week role.
Why This Role?
This position offers a unique opportunity to gain broad exposure to Jump’s operations and culture while building valuable professional skills. As a Workplace Experience Coordinator, you’ll have a front-row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. By contributing to both day-to-day operations and company-wide initiatives, you’ll develop a deep understanding of our organisation while honing your administrative, interpersonal and abilities.
Benefits
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Workplace Experience Coordinator | WPS in London employer: Dormont Manufacturing Co
Jump Trading Group is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for those looking to thrive in a dynamic environment. As a Workplace Experience Coordinator in our London office, you will enjoy a supportive atmosphere that prioritises employee growth, offers comprehensive benefits including private medical insurance and a group pension scheme, and provides the opportunity to engage with diverse teams while delivering outstanding service. Join us to be part of a team that values creativity, respect, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator | WPS in London
✨Tip Number 1
Get to know the company culture before your interview. Jump Trading values creativity and collaboration, so think about how you can showcase your own unique talents and experiences that align with their ethos.
✨Tip Number 2
Practice your interpersonal skills! As a Workplace Experience Coordinator, you'll be the face of Jump. Role-play scenarios with friends or family to nail that upbeat, client-service attitude they’re looking for.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about how you can contribute to maintaining that 'white-glove' service they pride themselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Jump team.
We think you need these skills to ace Workplace Experience Coordinator | WPS in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who fits into our unique culture.
Tailor Your Application:Make sure to tailor your application specifically for the Workplace Experience Coordinator role. Highlight your relevant experience in office administration and customer service, and connect your skills to what we’re looking for in the job description. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application speaks volumes about your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Jump Trading and our amazing culture.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the Company Culture
Jump Trading Group values creativity, collaboration, and a relentless competitive spirit. Before your interview, dive into their culture by researching their recent projects and initiatives. This will help you align your answers with their values and show that you're a great fit for their unique environment.
✨Showcase Your Organisational Skills
As a Workplace Experience Coordinator, you'll need to manage multiple tasks efficiently. Prepare examples from your past experiences where you've successfully handled administrative duties or customer service challenges. Highlight your attention to detail and how you maintain a productive environment.
✨Demonstrate Strong Communication
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview, showing your interest in the role and the company.
✨Be Ready for Fast-Paced Scenarios
Jump Trading operates in a dynamic environment, so be prepared to discuss how you handle pressure and prioritise tasks. Think of specific instances where you've thrived in a fast-paced setting, and be ready to share those stories to illustrate your adaptability.
