Vice President - EMEA BPO & Business Development in London

Set strategic direction and lead end‑to‑end service delivery across a complex, multi‑site EMEA footprint.

Responsibilities

• Provide strategic leadership and oversight of financial operations across multiple EMEA service centers, covering middle and back‑office functions including reconciliations, settlements, trade support, billing, reporting, and financial controls.
• Develop and execute a regional operations strategy aligned with global objectives, ensuring delivery of high‑quality, cost‑effective, and compliant services.
• Act as the senior point of contact for key EMEA clients, ensuring exceptional service delivery, strengthening long‑term partnerships, and proactively identifying opportunities to enhance client satisfaction and engagement.
• Partner with Sales to design and execute go‑to‑market strategy to build the client base and business in the region.
• Partner with Global Operations leadership to design the support model best suited to develop the business in the region.
• Oversee day‑to‑day operational performance, ensuring consistent adherence to SLAs, KPIs, risk frameworks, and regulatory requirements across all locations.
• Lead initiatives to drive efficiency, standardize processes, and embed automation and digital solutions, leveraging Lean or Six Sigma methodologies where appropriate.
• Build, mentor, and inspire a diverse, high‑performing regional leadership team, fostering talent development, succession planning, and strong employee engagement.
• Ensure robust operational governance, maintaining effective control environments, regulatory compliance and audit readiness across multiple jurisdictions.
• Lead regional financial management, including budgeting, capacity planning, and resource optimization aligned with business objectives.
• Oversee business continuity and resilience planning to safeguard operational stability across EMEA.
• Represent EMEA financial operations in global forums, internal steering committees, and client governance meetings, providing thought leadership and executive credibility.

Qualifications

• 15+ years of experience in operations management, shared services, or outsourced service delivery environments.
• Strong Capital Markets and Securities Operations expertise across EMEA, with deep knowledge of middle and back‑office functions.
• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related discipline; MBA preferred.
• Proven track record of leading large, multi‑site teams and managing complex, multi‑disciplinary operations.
• Demonstrated success in consistently meeting client SLAs, improving operational KPIs, and delivering transformation and change initiatives.
• Strong financial and commercial acumen, including experience managing budgets and P&L accountability.
• Excellent communication, stakeholder management, and decision‑making skills, with the ability to influence at senior and executive levels.
• Certification or hands‑on experience in Lean, Six Sigma, or other continuous improvement methodologies is an advantage.