UX Designer in London

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. We are seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on web and mobile app, to provide the best user experience for online shopping.

Please apply with your UX design portfolio, either by attaching it to the application or by including links to the portfolio on your CV.

• Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.
• Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.
• Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
• Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.
• Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.
• Work onsite in London, UK.

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 8+ years of professional UX design experience with a recent 2+ years of leading mass‑market consumer web/mobile products experience in the UK retail sector.
• Ability to use both quantitative and qualitative insight to inform decision‑making.
• Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire‑framing, prototyping, and user testing to achieve human‑centred design solutions.
• Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.