Technical Account Manager in London

About the Team

You’ll join Miro’s Professional Services team as a Technical Account Manager in EMEA, reporting directly to the EMEA + JAPAC lead. Our mission is straightforward: be strategic partners to the enterprise customers who pay for TAM services. You’ll work closely with the PS team to share what you’re learning and avoid reinventing the wheel, partner with Product to stay ahead of new capabilities and solve tricky technical challenges, and team up with Customer Success to make sure large accounts get both the deep technical expertise and the relationship coverage they need. This is a newly created role designed to fill a real gap — we need someone who can bring advanced consulting skills with a sharp focus on AI‑driven delivery.

About the Role

You’ll be the first to pioneer how we deliver TAM services using Miro’s AI capabilities, then feed those insights back to help the whole team get better. Your job is to help enterprise customers redesign how they work — guiding them through innovation workflows, building integration strategies that actually stick, and turning Miro into something their teams can’t imagine working without. You’ll spot opportunities to improve platform health and adoption before customers even ask, equip internal champions to spread adoption across their organizations, and lead the kind of change management that makes Miro a cornerstone of how companies innovate. The work matters because you’re directly shaping how enterprises use AI to transform their workflows and embed better ways of working into their daily reality.

What you’ll do

• Re‑design and optimize AI‑driven business workflows that transform how enterprise customers work across the full innovation cycle, from discovery through delivery.
• You’ll support customers in integrating with Miro’s REST APIs, WebSDK, and MCP to create integrations that drive real business value.
• Own the technical health of customer accounts by monitoring platform engagement and spotting opportunities to deepen adoption, reduce time spent switching between tools, and help teams work faster with Miro’s AI capabilities.
• Build and scale adoption across customer organizations by coaching internal champions, supporting Centers of Excellence, and helping teams navigate the organizational change that comes with making Miro a strategic part of how they innovate.
• Partner with Customer Success Managers to run Quarterly Business Reviews, turning platform data and adoption patterns into clear insights that inform strategy and prove business impact.
• Act as the strategic technical partner for customers paying for TAM services—you’ll own outcomes end‑to‑end, anticipate needs before they surface, and proactively shape how customers get the most from Miro.

What you’ll need

• 5+ years in consulting, technical account management, forward deployed engineering, or similar customer‑facing technical roles at enterprise SaaS companies—you’ve been in the room with complex customers before.
• Hands‑on experience with AI tools, prompt engineering, and agentic workflows—this isn’t theoretical; you actively use AI to solve problems and deliver faster, and you’re comfortable teaching customers to do the same (this is critical).
• Strong technical fluency with APIs, integrations, and how enterprise IT ecosystems actually work—you can architect solutions and have technical conversations that build customer confidence.
• A track record of leading workflow optimization, driving platform adoption at scale, and managing change across large organizations—you know what it takes to get entire departments to work differently.
• Expertise in using platform analytics to make data‑informed decisions and the ability to facilitate executive‑level conversations and cross‑functional workshops with credibility.
• A proactive, ownership‑driven mindset—you act without waiting for permission, define what success looks like, and drive to outcomes instead of just completing tasks.

What’s in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location‑specific benefits, please refer to our Global Miro benefits board.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co‑headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day.

If this sounds like something that excites you, we want to hear from you!

Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.