At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service in event management.
- Company: Join FIRST, a dynamic company with a commitment to innovation and teamwork.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and global opportunities.
- Other info: Be part of a diverse team with a focus on equal opportunity and personal growth.
- Why this job: Make a real impact by leading a passionate team in a well-known tech environment.
- Qualifications: 8-10 years of experience in team management and excellent communication skills.
The predicted salary is between 50000 - 60000 £ per year.
The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations. Along with other FIRST team members, the SSC Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.
Your Contributions
- Directly manage a team of direct reports
- Develop, mentor, and provide feedback to team members on an ongoing basis
- Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data
- Partner with the client on various strategic initiatives and projects
- Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
- Oversee the on-boarding/off-boarding process for all SSCs
- Develop process documents and standard operating procedures
- Provide strategic partnership and expertise to the larger Event Management leadership team
- Ensure the team adheres to standard operating procedures and compliance processes
- Serve as an escalation point for any challenges in the SSC team’s day-to-day delivery
- Propose and implement improvements to the intake processes
- Develop necessary training materials
- Liaise with global team as necessary to support alignment in processes
What We Are Looking For
- 8-10 years of experience
- Must be fluent in English
- Excellent written and oral communication skills at all levels
- Decision maker and problem solver with a collaborative/team-player attitude
- Positive and caring approach to team management
- Creative, solution-oriented and resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations
- Good/advanced working knowledge of the Google Workspace and MS Office Suite
Benefits
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
Team Lead, Space & Service Coordinators in London employer: Dormont Manufacturing Co
FIRST Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team members are encouraged to develop their skills and contribute to meaningful projects. With comprehensive benefits including private medical insurance, generous leave policies, and global opportunities for career advancement, employees can thrive in a dynamic environment while representing a prestigious tech client. Join us to be part of a collaborative team that values creativity, adaptability, and a positive approach to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Space & Service Coordinators in London
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We think you need these skills to ace Team Lead, Space & Service Coordinators in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Dormont Manufacturing Co.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Dormont Manufacturing Co. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Dormont Manufacturing Co
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Dormont Manufacturing Co, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Dormont Manufacturing Co, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Dormont Manufacturing Co could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Dormont Manufacturing Co as they’re likely seeking a candidate who can enhance their workplace culture.
