Solutions and Client Experience Consultant, EMEA in London

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long‑term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications. As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non‑technical users.

As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long‑term success. You will co‑ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.

Preferred Experience

• Proven experience of increasing customer satisfaction, adoption, and retention
• Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C‑level to end user
• Finance, accounting and legal (law firm / legal tech) background
• Software technology background
• Willingness to travel, some of which will involve overnight stays and which may include travel outside of the UK

Core Competencies

• Self‑starter – able to work with minimal supervision, independently and as part of a team
• Highly organised – able to adapt to changing priorities in a multi‑tasking environment
• Driven and passionate – ensuring you achieve your full potential and helping clients do the same
• Eager to learn – you seek out help and use it to continually improve and perfect your work
• Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
• Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
• Resilient and calm – able to work effectively in a busy, high pressure environment