Manager, Solution Consulting in London

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.

What You’ll Do

• Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.
• Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.
• Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.
• Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.
• Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.
• Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.
• Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.

Qualifications

• Bachelor’s degree in a relevant technical field or equivalent experience.
• 5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.
• Demonstrated success leading or mentoring technical teams.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.
• Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.
• Collaborative, proactive, and results-driven, with strong problem-solving abilities.
• Comfortable working in a fast-paced, matrixed environment.
• Proficient in relevant enterprise tools and CRM systems.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.