Solution Consultant in London

The Solution Consultant role is a key role within the Solution Consulting team, providing leadership and expertise in the following areas:

• Providing up-to-date knowledge and awareness of current trends and future direction of the local asset management industry.
• Presenting and explaining existing FNZ capability.
• Defining and challenging the scope of a project.
• Capturing and documenting customer business outcomes to create requirements, solution designs, and agreeing on Joint Target Operating Models.
• Platform integration design.
• Business transformation support and consultancy services.
• Regulations and advice on platform compliance.
• Customer training programmes and knowledge transfer.
• Platform configuration and delivering FNZ’s Model Wealth Solution (MWS) process.
• Analyst and Developer handovers and support.
• Functional Reviews and TDD walkthroughs.
• Defining business readiness processes and agreeing SLAs.
• Defect verification.

This role demands individuals who:

• Are consistently solution and execution focused.
• Are capable of dealing with complex problems and environments.
• Have strong technology, analytical, and data interpretation skills.
• Take ownership for an outcome on behalf of a customer.
• Are comfortable with high levels of customer and stakeholder interaction and management.

The Solution Consulting team is responsible for providing a range of high-value services to FNZ’s existing and potential customers. This includes:

• Being responsible for the Platform configuration and running the FNZ Model Wealth Solution configuration process for new platform implementations.
• Supporting the sales team in winning and sizing new projects.
• Carrying out a variety of consulting assignments for existing and new customers in various contexts, including proposition definition, TOM definition, business transformation, customer training, and knowledge transfer.
• Documenting business outcomes from FNZ clients accurately to ensure they are easily understood and precise for delivery.
• Working closely with FNZ’s Business Readiness Team, Operations, and Production Support teams to ensure compliant and reliable service delivery.

Specific Role Responsibilities include:

• Providing leadership and support for aligned FNZ client projects, building capability and supporting junior team members.
• Instilling a spirit of continuous improvement in the team.
• Working with FNZ customers and internal stakeholders to help define proposition and product requirements.
• Providing market expertise as required.
• Being an SME in FNZ Platform functionality to help customers define propositions that best utilise or enhance FNZ core platform capabilities.
• Understanding a Platform Target Operating Model, including interfaces between platform and customer operations and FNZ Investment operations.
• Providing advice to customers regarding best practice operating model design.
• Being an expert in the Model Wealth Solution and running the MWS Configuration process for new platform implementations.
• Documenting bespoke customer requirements and ensuring they are met.
• Providing review and quality assurance of solution documentation.
• Providing training programmes and knowledge transfer services for FNZ customers.
• Providing consultancy services to other FNZ clients and projects as required.
• Having a good knowledge of the regulatory environment and providing advice and guidance to customers on delivering a compliant platform.
• Being an SME in the platform market and providing training and support for other areas of the FNZ business.

Experience required includes:

• Experience in a consulting, analysis, or architecture environment.
• General investment, wealth, life, and/or pensions products and the markets in which FNZ and its customers operate.
• FNZ Platform expertise, including being an SME in at least four functional areas of the platform.
• An understanding of the regulatory environment FNZ operates within and knowledge of upcoming changes.
• 3+ years of experience in a delivery/consulting environment in the financial services/wealth market.

Required Knowledge & Skills:

• 1st class degree or equivalent experience.
• Experience working within a business analysis/consulting role.
• Evidence of establishing an environment of continuous improvement and capability development.
• Confidence and initiative in a client- and delivery-focused environment.
• Independent, self-directing, and delivery-focused working style.
• Superior analytical thinking.
• Commercial awareness.
• Intermediate computer skills essential.
• Excellent organisational, administration, and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.