At a Glance
- Tasks: Join our Happiness Delivery team to develop innovative software solutions that enhance customer experiences.
- Company: Dynamic tech company focused on premium customer support and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by leveraging AI and automation in customer support.
- Qualifications: Experience in backend development with NestJS, TypeScript, and GraphQL.
The predicted salary is between 50000 - 65000 £ per year.
Your Mission
As a Software Engineer on our Happiness Delivery team, you’ll help shape the future of On’s customer experience. Working at the core of our Operations technologies team cluster, you’ll develop services and intelligent solutions that make every customer interaction smoother and more effective, improve satisfaction and drive long-term loyalty. You’ll build solutions that leverage AI and automation to deliver personalised support experiences and improve the efficiency of our support teams.
What you’ll do
- Design, develop, and maintain robust and scalable backend services using our modern tech stack, with a primary focus on NestJS, TypeScript, and GraphQL.
- Design, develop, and maintain full-stack solutions for our Happiness Delivery agents to efficiently assist our customers whether on a phone call, chat or an email case using NestJS/TypeScript/Vue.js.
- Collaborate closely with software engineers, product managers, and other stakeholders to deliver end-to-end features.
- Deliver clean, maintainable, and well-tested code, and contribute to a culture of high quality and continuous improvement through code reviews and pair programming.
- Deploy and operate your services in a cloud-native environment on Google Cloud Platform (GCP), using Kubernetes and Docker.
- Engage with and contribute to our distributed systems landscape, helping to build resilient systems.
Your Story
- A strong background in backend development, with proven experience building and shipping high-quality software.
- Proficiency in NestJs/Next.js and TypeScript, with a deep understanding of modern backend frameworks.
- Solid experience in designing, building, and consuming GraphQL/RESTful APIs.
- Solid knowledge of relational databases (e.g., PostgreSQL) and data modeling.
- Experience with cloud platforms (GCP is a plus) and containerization technologies (Docker, Kubernetes).
- A solid understanding of frontend development and experience with modern web technologies to build seamless user experiences.
- You are a collaborative team player with excellent communication skills, comfortable working in an agile environment.
Bonus points for experience with:
- Event-driven systems (e.g., Kafka, BullMQ, Pub/Sub)
- Working with customer support tools such as Salesforce, Talkdesk
Your team
As a team of software engineers from diverse technical backgrounds, we are united by a single mission: to create the most premium customer support experience in the world. To achieve this, we focus on:
- Building the Complete Experience: We develop and support both our customer-facing applications and the internal tools that empower our Happiness Delivery agents to provide world-class support.
- Driving Innovation and Automation: We leverage a modern tech stack (NestJS, TypeScript, GCP) to innovate with automation, AI, building proactive and intelligent solutions that anticipate customer needs.
- Engineering a Connected Ecosystem: We are responsible for the full lifecycle of our software, from designing robust integrations with critical systems like Salesforce and Talkdesk to ensuring our platforms are reliable, scalable, and performant.
Software Engineer - Operations in London employer: Dormont Manufacturing Co
At On, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our Happiness Delivery team is dedicated to creating a premium customer support experience, offering employees the opportunity to work with cutting-edge technologies like AI and cloud solutions in a dynamic environment. With a strong emphasis on professional growth, we provide ample opportunities for skill development and career advancement, making On a truly rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer - Operations in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Dormont Manufacturing Co or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Dormont Manufacturing Co.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Dormont Manufacturing Co.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Dormont Manufacturing Co that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Engineer - Operations in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Dormont Manufacturing Co.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Dormont Manufacturing Co and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Dormont Manufacturing Co uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
