At a Glance
- Tasks: Manage client relationships and oversee project delivery for innovative data solutions.
- Company: Join Snowflake, a leader in disruptive data technology.
- Benefits: Unique hands-on experience, competitive salary, and professional growth opportunities.
- Other info: Work in a dynamic environment with a dedicated team and excellent career prospects.
- Why this job: Be part of a team transforming the future of data with cutting-edge technology.
- Qualifications: 5+ years in service delivery, strong communication skills, and experience in data warehousing.
The predicted salary is between 60000 - 80000 £ per year.
Build the future of data. Join the Snowflake team. As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.
Responsibilities
- Own, manage and communicate the operational relationship with assigned clients.
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives.
- Lead internal and client meetings with thorough documentation and rigorous follow-up.
- Manage client and project documentation, communications, meetings and required meeting follow-ups.
- Track metrics around infrastructure performance and service requests.
- Continually seek to improve.
- Prepare and present service reports to clients.
- Create, implement and track relationship roadmaps.
- Help create and execute on the overall vision for service delivery and client satisfaction.
- Determine areas for process improvements within both the client and Snowflake.
- Work with key stakeholders to implement and document.
Qualifications
- 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects.
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field.
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development.
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously.
- Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
- Fluent in English language (European languages will be a nice to have, especially French or German).
- This person will need to reside in the UK and be able to visit the London office twice per week.
Benefits
- Unique opportunity to work on a truly disruptive software product.
- Get unique, hands-on experience with bleeding edge data warehouse technology.
- Develop, lead and execute an industry-changing initiative.
- Learn from the best! Join a dedicated, experienced team of professionals.
Service Delivery Manager in London employer: Dormont Manufacturing Co
At Snowflake, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Delivery Manager in the UK, you will have the unique opportunity to work with cutting-edge data technology while enjoying a supportive environment that prioritises employee growth and development. With access to industry-leading professionals and a commitment to continuous improvement, you'll find meaningful and rewarding employment that empowers you to make a significant impact.
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We think this is how you could land Service Delivery Manager in London
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We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Statistics
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
