At a Glance
- Tasks: Shape exciting projects and lead service management initiatives with a talented team.
- Company: Join a diverse and inclusive tech company that values every voice.
- Benefits: Enjoy competitive pay, flexible working, and tailored benefits for your lifestyle.
- Other info: Opportunities for professional growth and a supportive work culture await you.
- Why this job: Make a real impact by driving digital change and enhancing client relationships.
- Qualifications: Experience in service architecture and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Leading the edge of transformation. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients’ problems head‑on. It’s a diverse and inclusive work environment where world‑class talent knows no distinctions.
We know that different people have different priorities, which is why we’re here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what’s ideal for you – from reduced weeks to buying more leave over school holidays. And if you’re returning from a career break, ask us how we can help you transition back into work with us.
Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft‑skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.
Your role
- Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
- Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensuring they are met. Provide regular updates on task and service performance and respond to customer enquiries and concerns.
- Subject Matter Expertise: Responsible for providing advisory services across the whole range of Service Management, Service Architecture and Service Design both internally and to our customers.
- Service Assurance: Responsible for providing assurance to new service architectures and designs. Able to undertake assurance of existing service practices, processes and capabilities.
- Technical and Team Leadership: Able to lead team with mixed responsibilities including members from our customers and partner organisations; providing coaching, mentoring, pastoral care and technical leadership, in a service management / architecture environment.
About you
- Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
- Expertise in creating high quality roadmaps and plans in relation to the full‑service portfolio, tracking and reporting to stakeholders on changes and progress.
- Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
- Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
- Proficiency in monitoring service performance, identifying underlying trends and working at a mid‑organisational level to identify & implement creative solutions to remediate issues.
- Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.
- With a good mix of the following:
- Articulate with a passion for supporting and driving digital change.
- Persuasive and politically astute; able to collaborate with and positively influence stakeholders.
- Strategic enterprise and business awareness; able to identify a client’s strategic intent and create enabling service architectures.
- Ability to analyse, collate, structure and organise data to find the best service solution to ensure manageability and maintainability.
- Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).
- Highly developed soft skills; leadership, collaboration, inclusion, diversity, equality and a people first attitude.
- Familiarity with additional frameworks or standards related to subject matter area (i.e. ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.
Be rewarded. Find out more.
Additional information
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
We are committed to creating a culture where everyone feels that they belong – a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Worker Type: Employee
Job Type: Regular
Service Architect in London employer: Dormont Manufacturing Co
AtkinsRéalis is an exceptional employer that champions a diverse and inclusive work culture, where every voice matters and flexible working arrangements are embraced. With a strong focus on employee growth, we offer tailored benefits and professional development opportunities, ensuring that our team members can thrive both personally and professionally while contributing to transformative projects in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Architect in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
