At a Glance
- Tasks: Lead partnerships with Microsoft, driving profitability and enhancing partner experiences.
- Company: Join a leading IT solutions provider with a focus on innovation and collaboration.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for continual improvement and professional development.
- Why this job: Make a real impact in the tech industry while developing your leadership skills.
- Qualifications: 5+ years in partner management, strong communication, and analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
As an IT solutions provider, partnerships are the fundamental centre point in delivering stakeholder value. Senior Partner Managers are accountable leaders within CDW’s cross technology pillar Diamond partnerships across UK & International entities. This role will be supported by the Programmes & Incentives Specialist and has a focus on delivering:
- Commercial Excellence - Deliver Sustainable YoY Profitability
- Partner Experience - Drive incremental value for our partner community.
- Sales & Customer Experience - Drive relevance across internal and external customers.
These goals are supported by the CDW Way, our data driven decision making, cross-departmental collaboration and a continual improvement culture.
What you will do
Whilst the Senior Partner Manager will collaborate cross functionally with other responsible teams, the Senior Partner Manager is accountable for the partnership between CDW and the partner.
Commercial Excellence duties
- Lead the review of partner rebate schemes and targets and inform Solutions, PPM and sales leadership regularly (and with notice) on key actions they should take to enhance partner schemes and CDW profitability. This could be on a deal-by-deal basis.
- Using Partner & Finance Reporting, the Senior Partner Manager is the rebate profitability owner of the partnership, ensuring all partner schemes are maximised and demonstrating personal and team contribution towards driving a profitability result. Particularly focus will be on large MOU investment agreements with partners.
- Negotiation and execution of Partner Commercial Agreements of our largest partnerships with the support of PPM, Solutions and Sales Leadership.
- Maximising Partner Program Opportunity and Profitability for CDW & Sales teams.
- Documenting and Driving Sales Accountability in an Agreed & Executed Partner Plan with leadership from Sales, Solutions, Marketing and OCTO Teams (Executed Goal Setting, QBRs, Business Planning and Stakeholder Mapping).
- Deep understanding of local and global partner opportunity, competitor landscape, and actioning refresh/White spacing opportunity with Marketing, Sales & Solutions.
- Overall accountable for Partner Investment across funded heads, marketing and rebates collaborating with responsible parties and leveraging partner alliances.
- Responsible for leading partner reinvestment opportunities working with PPM, Solutions and Sales leadership.
- Working closely with OCTO, Solutions, Sales and Managed/Professional services teams to drive CDW delivered partner related services highlighting areas of opportunity to leadership and holding stakeholders accountable.
Key partner experience duties
- Delivering high quality executive-level engagements (e.g. QBRs) including all key internal and external stakeholders representing CDW as the senior stakeholder at Partner and customer events.
- Collaborating with Programmes and Incentives Specialist to enhance and grow programme opportunities and revenue.
- Accountable for Partner Internal and External Comms (e.g. SharePoint pages, launches, updates).
- Responsible to articulate CDW’s Strategy, Proposition, GTMs & Value Statement to a wide range of partner stakeholders with the support of sales, solutions, and marketing.
- Relevant program of Partner Enablement with Sales Teams working with Enablement.
- Responsible for One Agreed, Documented and Executed Partner Plan (Executed Goal Setting, QBRs, Business Planning and Stakeholder Mapping, marketing plans) working cross functionally with business leaders across marketing, sales, solutions, and reporting/documentation.
- Accountable for Partner Compliance including Accreditations, Contracts & Certifications are up to date, supporting our partner operations team where needed.
- Accountable for Partner ROI for investments made into CDW and documented governance plan and reviews.
Key sales & customer experience duties
- Leading execution of relevant Communications to sales (Communicate CDW’s Partner Pedigree, Capability & USPs, Partner Insights, incentives, alliances, events) in collaboration with sales, marketing, OCTO, and solutions.
- Leading Seller Adoption by building deep relationships and accountability with sales leadership with a view of enhancing sales and customer experience.
- Working with solutions, OCTO, and enablement leadership to deliver high quality, relevant partner enablement that aligns closely to CDW’s Propositions and GTM Messaging and including ecosystem and alliances vendors where relevant.
- Responsible as the point of escalation for sales and customer within the partner where necessary.
Continual improvement KPIs
Demonstrate continual improvement for the Microsoft Practice by delivering regular improvements to Partner Experience, Customer & Sales Experience and Commercial Excellence across the Solutions org. Supporting, Mentoring, or coaching the Programmes and Incentives Specialist and other roles within the Practice, offering advice and sharing learnings. Regular connections with US and Canada PPM teams to discuss best practice and global partner approach.
What we expect of you
Industry Experience: Understanding the channel, CDW’s market, competition and how we win.
Partner Business Management Experience: At least 5 years’ experience in a Microsoft partner management role or equivalent in the IT Channel.
The successful candidate will demonstrate:
- Ability to lead teams and large partner programs.
- Clear and articulate communication skills.
- Strong intellectual capability and curiosity.
- Initiative and proactivity.
- A strong work ethic and resilience.
- Excellent prioritisation and time-management skills.
- A data-driven and analytical approach.
- Ability to build and leverage networks effectively.
- High emotional intelligence and people skills.
- A growth mindset and openness to learning.
- Strong problem-solving ability.
Results-focused execution
A Successful Senior Partner Manager will be able to demonstrate team and personal contribution in developing partnerships across Commercial Excellence, Partner Experience and Sales & Customer Experience.
Commercial Excellence KPIs Include:
- Partner & CDW Services Revenue Growth (%)
- Partner Investment Growth (PCI %)
- Partner Reinvestment Performance (%)
- Partner Programme Utilisation (£)
- Partner MOU Performance (£)
Partner Experience KPIs Include:
- Aligning with our Partner Plan & Strategy (executed and documented Goal Setting, QBRs, Business Planning and internal and external Stakeholder Mapping) and executing with sales, solutions, services, and marketing individuals ensuring CDW are expanding its network within partners.
- Partner Compliance (e.g. % Accreditations, Contracts & Certifications Completed)
- Partner ROI (% Return on Investment)
Customer & Sales Experience KPIs Include:
- Execution of Relevant Communication (Communicate CDW’s Partner Pedigree, Capability & USPs, Partner Insights, incentives, events).
- Drive Seller Adoption Through Personal Brand.
Continual Improvement KPIs
Demonstrate continual improvement for the Microsoft Practice by delivering regular improvements to enhance Partner Experience, Customer & Sales Experience and Commercial Excellence across the Practice and Solutions organisation.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Senior Partner Manager - Microsoft in London employer: Dormont Manufacturing Co
CDW is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Partner Manager role. With a strong focus on employee growth and development, CDW offers extensive training opportunities and encourages cross-departmental collaboration, ensuring that every team member can contribute to meaningful projects while enjoying a supportive environment. Located in the UK, employees benefit from a dynamic market presence and the chance to engage with leading technology partners, making it an ideal place for those looking to advance their careers in IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Manager - Microsoft in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at CDW or similar companies. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their goals and challenges, especially in the Microsoft ecosystem. This will help you tailor your answers and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've delivered in previous roles. Use metrics to back up your claims, especially around profitability and partner management – it’s all about demonstrating your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the CDW culture.
We think you need these skills to ace Senior Partner Manager - Microsoft in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in partner management, especially with Microsoft. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of collaboration and stakeholder engagement, it’s crucial to demonstrate your clear and articulate communication style. Use examples from your past experiences where you’ve successfully led discussions or presentations.
Highlight Your Data-Driven Approach:We love candidates who can leverage data for decision-making. Include instances where you've used analytics to drive profitability or improve partner experiences. This will show us that you’re aligned with our focus on commercial excellence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Partnerships
Before the interview, dive deep into understanding CDW's partnerships, especially with Microsoft. Familiarise yourself with their partner programmes, rebate schemes, and how they drive profitability. This knowledge will help you articulate how you can enhance these partnerships.
✨Showcase Your Experience
Be ready to discuss your previous experience in partner management roles, particularly within the IT channel. Prepare specific examples of how you've driven commercial excellence and improved partner experiences in past positions. This will demonstrate your capability to lead teams and large partner programmes.
✨Communicate Clearly
As a Senior Partner Manager, clear communication is key. Practice articulating complex ideas simply and effectively. Be prepared to discuss how you would communicate CDW’s strategy and value proposition to various stakeholders, ensuring everyone is aligned and informed.
✨Emphasise Continuous Improvement
Highlight your commitment to continual improvement. Discuss how you've implemented changes in previous roles that enhanced partner and customer experiences. Show that you have a growth mindset and are open to learning from both successes and failures.
