At a Glance
- Tasks: Deliver technical expertise and support for electro-mechanical systems in baggage handling.
- Company: Vanderlande, a leader in logistics automation for airports and warehouses.
- Benefits: 28 days holiday, medical cover, wellbeing membership, and childcare support.
- Other info: Commitment to diversity and inclusion with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on airport operations.
- Qualifications: City & Guilds/NVQ level 3 in mechanical/electrical discipline required.
The predicted salary is between 40000 - 50000 £ per year.
Introduction to Role
Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.
As part of the Mobile Service Team with our Airport domain, you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Baggage Handling Equipment (BHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.
In addition to core service responsibilities, you will also support project work at Heathrow Airport, contributing technical expertise to ensure successful delivery and integration of new systems and upgrades. You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.
Role Responsibilities
- Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
- Coordinate operational fault correction activities on MHE in collaboration with operations managers.
- Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
- Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
- Take full accountability for Planned Preventive Maintenance (PPM) activities.
- Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
- Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
- Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
- Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
- Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
- Champion a safety-first culture, ensuring a safe working environment across all activities.
Role Qualifications and Skills
- You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
- Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
- Proficiency in MS Office applications is essential.
- Experience with Maximo (CMMS system) is desirable.
- Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
- Ability to analyse complex technical problems and implement effective solutions.
- Excellent communication skills to build trust-based relationships with customers and stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Commitment to continuous improvement and professional development.
What We Offer
- 224 Hours holiday (28 days)
- Aviva Medical Cover & Pension
- YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
- Cycle to work scheme
- Yellow Nest childcare salary sacrifice scheme
- Access to Achievers – an award-winning internal recognition platform
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.
Senior Field Service Engineer in London employer: Dormont Manufacturing Co
Vanderlande is an exceptional employer, offering a dynamic work environment at Heathrow Airport where innovation meets efficiency in logistics automation. With a strong commitment to employee growth through continuous training and development, we provide comprehensive benefits including generous holiday allowance, medical cover, and wellbeing support, fostering a culture of safety and collaboration. Join us to be part of a team that values technical expertise and customer relationships, ensuring meaningful contributions to the future of airport operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vanderlande on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss electro-mechanical systems and fault-finding techniques. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of the Senior Field Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Vanderlande.
We think you need these skills to ace Senior Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with electro-mechanical systems and fault-finding. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our Mobile Service Team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electro-mechanical systems and controls. Be ready to discuss specific examples of fault-finding and maintenance you've done in the past. This will show that you not only understand the technical side but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you identified root causes and implemented effective solutions.
✨Demonstrate Your Customer Relationship Skills
Vanderlande values strong customer relationships, so think of examples where you've built trust with clients or stakeholders. Be ready to discuss how you’ve exceeded customer expectations and contributed to service delivery improvements.
✨Emphasise Safety and Compliance
Since safety is a priority, be prepared to talk about your experience with Health & Safety regulations and how you've maintained compliance in previous roles. Showing your commitment to a safety-first culture will resonate well with the interviewers.
