Senior Client Advisor, Harrods in London

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR ROLE

We are seeking a Senior Client Advisor to represent Vacheron Constantin, with a primary focus on recruiting and developing a loyal client base. You will cultivate strong client relationships and exceed sales targets through exceptional clienteling. Your role is crucial in driving sales, ensuring client satisfaction, and upholding boutique operational standards (merchandising, stock management). You will contribute to a premium brand experience, achieving individual and team sales goals, and play a key role in the Maison’s success by actively expanding our client network.

PLAYING YOUR PART

• You will achieve and exceed personal sales targets, contributing to the boutique’s overall success.
• You will cultivate strong client relationships, acting as a role model in clienteling and building lasting connections to generate sales leads and foster client loyalty.
• You will proactively develop client strategies based on client typology and leverage your existing network within the broader Harrods ecosystem to identify and create new sales opportunities connecting with new clients.
• You will handle administrative tasks, client follow-ups, and address client inquiries and concerns.
• You will adhere to internal procedures and corporate guidelines for daily operations, including sales, payments, and after-sales service.
• You will control inventory quality, ensuring exceptional selling conditions.
• You will anticipate clients’ specific needs, representing the brand with excellence both inside and outside the boutique.
• You will ensure the highest level of service to after-sales clients, managing complaints and proactively following up on the repair process.
• As a brand ambassador, you will participate in off-site events and clienteling activities, actively fostering relationships within the Harrods ecosystem to build brand awareness, recruit new clients, and contribute innovative ideas for client engagement and business growth.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• Minimum of 7 years of proven experience in luxury retail or high-end client service, consistently seeking for excellence.
• Watchmaking knowledge is a strong plus.
• Strong understanding of the luxury market and Vacheron Constantin’s brand values.
• Eagerness to contribute to boutique operations (e.g. timepieces set-up, reporting, inventories).
• Mandatory prior experience within Harrods, demonstrating a deep understanding of its unique ecosystem and client base.
• Exceptional clienteling and relationship-building skills, with a passion for providing personalized service and a proven ability to recruit and develop clients.
• Strong networking skills and a proactive approach to identifying and cultivating new client relationships.
• A creative mindset with the ability to contribute innovative ideas for client engagement and business development.
• A passionate, pro-active, enthusiastic, and agile learning approach.
• Ability to multitask and understand priorities.
• Detail-oriented focus in your approach to work.

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. If this fires your imagination, we welcome your application.