At a Glance
- Tasks: Manage complex claims and collaborate with teams to drive business goals.
- Company: Join QBE, a global insurer with a supportive and innovative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Other info: Be part of a team recognised for excellence and innovation.
- Why this job: Make a real impact in a dynamic role while growing your skills.
- Qualifications: Experience in claims adjusting and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
To examine, evaluate and process complex claims estimates and paid claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy.
About QBE
At QBE, we get to the heart of what matters for our customers. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
The opportunity
Are you looking to enhance your claims adjusting experience? This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're an experienced claims professional with substantial and distinguished experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you! This is a unique chance to step into a role that not only empowers you but also actively fosters both technical and personal growth.
Your new role
- Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE's Claims Philosophy.
- Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload.
- Play a key role in executing the Claims strategy, driving the achievement of overall business goals.
- Collaborate closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers.
- Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE's liability aligns with contractual commitments and policies.
- Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.
- Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.
- Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.
- Act as a technical leader for our junior Claims Adjusters and interns - supporting their development and providing them with mentoring and valuable career guidance.
About you
- Effective communication and ability to collaborate across various teams with different priorities and skillsets.
- Strong abilities in the use and interpretation of numerical data.
- Ability to work independently, organise own work and meet deadlines.
- Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL.
- Ability to question established processes and suggest improvements.
- Understanding of risks and uncertainty, the actuarial profession and/or London Market claims.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer.
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year.
- Working Dads Employer Awards 2023 Winner: Parental Policies Award.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer.
Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, apply today.
Your career. At the heart of it.
Skills: Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership.
How to Apply: To submit your application, follow the step-by-step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Claims Adjuster in London employer: Dormont Manufacturing Co
At QBE, we pride ourselves on being an exceptional employer that values both professional growth and personal well-being. With a supportive work culture that encourages innovation and collaboration, our London-based team enjoys flexible working arrangements, comprehensive benefits including private medical insurance and generous holiday allowances, and the opportunity to make a meaningful impact in the insurance industry. Join us to develop your skills in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at QBE. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims adjusting knowledge. Be ready to discuss complex cases you've handled and how you resolved them. Show us your problem-solving skills and how you can make an impact at QBE!
✨Tip Number 3
Don’t forget to showcase your soft skills! At QBE, we value communication and collaboration. Share examples of how you've worked with teams or clients to achieve successful outcomes in your previous roles.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Senior Claims Adjuster in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with complex claims and any relevant skills that match the job description. We want to see how you can make an impact at QBE!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims adjusting and how your background aligns with QBE's values. Let us know what makes you the perfect fit for our team.
Showcase Your Skills:Don’t forget to highlight your analytical skills and experience with data tools like Excel or Power BI. We’re looking for someone who can interpret numerical data effectively, so make sure we see that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the QBE family!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand the complexities of Management Liability and Financial Institutions claims. Brush up on relevant policies, recent case studies, and industry trends. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Since the role requires strong abilities in interpreting numerical data, be prepared to discuss your experience with analytical tools like Excel, Power BI, or SQL. Bring examples of how you've used these tools to solve complex problems or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-stakes disputes. Think of specific situations where you successfully managed complex claims or resolved conflicts, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Collaborative Spirit
QBE values teamwork, so be ready to discuss how you've collaborated with underwriters, clients, or legal teams in the past. Highlight instances where your communication skills helped bridge gaps between different stakeholders, ensuring smooth claim resolutions.
