At a Glance
- Tasks: Lead the design and delivery of Certinia PSA solutions for Finance & Operations.
- Company: Join Oliver Wyman, a leader in consulting with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and flexible work environment with strong career development opportunities.
- Why this job: Make a real impact by optimising financial operations with cutting-edge technology.
- Qualifications: 8 years of Salesforce experience and Certinia PSA certification required.
The predicted salary is between 60000 - 75000 £ per year.
About Oliver Wyman (OW) is seeking a senior Certinia Solutions Specialist to own the functional and technical design of Certinia PSA solutions, with a clear focus on Finance and Operations. You will partner with business, finance, and technology teams, and work with developers and QA to ensure high-quality, scalable implementations that maximize value from Certinia PSA on Salesforce.
Role purpose: Own end-to-end PSA solution design and delivery for Finance & Operations initiatives within OW. Act as the technical and functional lead to define the target state, guide implementation with cross-functional teams, and ensure robust governance, ongoing optimization, and seamless operations.
Key responsibilities
- Lead PSA solution design and architecture for Certinia PSA modules (Project & Resource Management, Time/Expense, Billing, Revenue Recognition/WIP) and tie to Finance/Operations outcomes.
- Define target state, roadmaps, and success criteria.
- Own functional ownership of initiatives: gather requirements, create BRDs/functional specifications, translate business needs into technical design, and define acceptance criteria for handoffs to development and QA.
- Define and govern integration and data strategy for PSA: API and ETL design, data mapping, data quality, migration planning, and ongoing data integrity across the OW technology landscape.
- Act as Certinia PSA subject‑matter expert for Finance and Operations. Expertise in Apex, LWC, flows, data loader. To be able to perform effective scoping and if needed code reviews.
- Provide advanced configuration guidance and hands‑on functional support; advise on licensing, feature trade‑offs, and optimization of PSA capabilities to maximize business value.
- Create and maintain comprehensive documentation: functional specs, configuration guides, runbooks, support processes, governance artifacts, and training materials.
- Monitor performance, troubleshoot issues, and drive continuous improvement initiatives; lead root‑cause analysis and implement robust fixes.
- Lead stakeholder engagement: facilitate workshops, manage expectations, produce status reporting, and govern change across business units, finance, and IT.
- Mentor Admins/Analysts; contribute to a Certinia Center of Excellence; collaborate with external partners/vendors as needed.
- Ensure security, control, and compliance: access reviews, data protections, and auditability within Certinia PSA environments.
Required qualifications
- Bachelor’s degree in Computer Science, Accounting/Finance, or a related field.
- 8 years of experience in Salesforce administration and hands‑on work with Certinia (PSA and/or ERP) deployments, including configuration and implementation.
- Certified Certinia PSA Consultant (required). Additional Certinia ERP, Salesforce or related certifications are a strong plus.
- Deep knowledge of PSA processes and related financial outcomes: Project & Resource Management, Time/Expense, Billing; with familiarity of how these feed into Revenue, WIP, and reporting.
- Proven ability to partner with business stakeholders and deliver technical solutions in an Agile (Scrum/SAFe) environment.
- Experience with project‑management/delivery tools (ServiceNow, Jira, Azure DevOps).
- Excellent written and spoken English; able to present complex concepts to non‑technical audiences.
Preferred qualifications
- Strong domain expertise across Certinia PSA modules and related Finance/Operations capabilities; familiarity with multi‑currency scenarios and project economics.
- Experience with Talent Management or Data Analytics within Certinia is a plus.
- Exceptional analytical, diagnostic, and troubleshooting skills; highly organized and detail‑oriented.
- Demonstrated ability to translate business needs into actionable technical designs and to communicate trade‑offs to stakeholders.
- Experience coaching/mentoring admins or analysts and engaging effectively with external partners/vendors.
Competencies
- Strong leadership, collaboration, and facilitation skills; ability to influence across functions without formal authority.
- Excellent problem‑solving and decision‑making capabilities; comfortable with ambiguity and change.
- Customer‑centric mindset; ability to distil complex technical concepts for diverse audiences.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at
Senior Certinia Solutions Specialist in London employer: Dormont Manufacturing Co
At Oliver Wyman, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Senior Certinia Solutions Specialist, you will have the opportunity to lead innovative projects within a dynamic team, while benefiting from extensive professional development resources and mentorship programmes. Our commitment to diversity and flexibility ensures that every team member can contribute meaningfully and grow their career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Certinia Solutions Specialist in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Senior Certinia Solutions Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
