At a Glance
- Tasks: Drive operational excellence through advanced workforce planning and data analysis.
- Company: Join a leading international insurance organisation with a global presence.
- Benefits: Comprehensive benefits package focusing on health, wellbeing, and professional development.
- Other info: Dynamic role with opportunities for career growth and collaboration with senior leaders.
- Why this job: Make a real impact by solving complex problems and influencing strategic decisions.
- Qualifications: Strong analytical skills, programming in R or Python, and experience in operational research.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Senior Analyst – Operations Planning & Analysis to take your career to the next level with a global market leader.
How you will create an impact
This is a newly created role where you will provide advanced workforce planning and business analysis for a leading international insurance organisation, enabling strategic alignment between business needs and operational capabilities, while driving operational excellence. This is an exciting and challenging role where you will solve problems, work with senior leaders and stakeholders across the globe, and make a real impact.
Key responsibilities
- Develop and maintain robust capacity models to forecast staffing requirements and inform resourcing strategies and plans.
- Conduct in-depth productivity analysis, identifying trends and opportunities for operational efficiency improvements.
- Utilize historical or external data and predictive analytics to create accurate and reliable work volume forecasts across business units and regions.
- Estimate future staffing needs by translating work volume forecasts and business demands into hiring and resource allocation plans.
- Validate the workforce impact and return on investment for new business cases and strategic initiatives.
- Analyse and model work backlog burndown rates to identify risks and recommend staffing interventions to manage workloads.
- Conduct service level performance analysis, performing root cause investigation on variances and proposing corrective actions.
- Analyse the workforce implications and ROI of technology and process investments, providing data-driven recommendations.
- Prepare and deliver executive-level analysis materials and presentations that summarize key insights and influence strategic decision-making.
- Analyse business performance from a multitude of angles—including financial, operational, and customer impact—to provide holistic workforce insights.
- Conduct specialized performance analysis for contact centres, focusing on key metrics like handling times, occupancy, and service levels.
- Collaborate with key stakeholders, including operations, finance, and human resources, to ensure alignment on workforce plans and strategies.
- Proactively identify and communicate emerging trends and risks related to workforce capacity and performance.
- Manage and report on key workforce metrics, using dashboards and automated reports to track performance against targets.
- Champion continuous improvement in workforce planning processes and analytical methodologies, ensuring accuracy and relevance.
What you’ll need to succeed
- Proven ability to drive operational efficiency and informed decision-making through rigorous, data‑driven analysis.
- Operational research background desirable.
- Strong analytical skills.
- Programming skills in R or Python.
- Strong PowerPoint skills with the ability to generate slick, professional presentations for senior leaders.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Equal opportunity statement
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to.
Senior Analyst - Operations Planning & Analysis in London employer: Dormont Manufacturing Co
AIG is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive Total Rewards Program that supports health, financial security, and professional development. Working in London as a Senior Analyst – Operations Planning & Analysis, you will be part of a dynamic team within a leading international insurance organisation, where you can make a significant impact through data-driven decision-making and collaboration with senior leaders across the globe. The inclusive work culture fosters innovation and continuous improvement, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst - Operations Planning & Analysis in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in roles similar to the Senior Analyst position. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for interviews by diving deep into the company's operations and recent projects. Show them you’re not just another candidate; you’re someone who understands their business and can contribute right away.
✨Tip Number 3
Practice your presentation skills! Since you'll need to deliver executive-level analysis, being able to communicate your insights clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Analyst - Operations Planning & Analysis in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Analyst role. Highlight your experience in workforce planning and data analysis, and don’t forget to showcase any programming skills you have in R or Python. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills can help us drive operational excellence. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Analytical Skills:Since this role is all about data-driven decision-making, make sure to highlight your analytical skills in both your CV and cover letter. Share examples of how you've used data to improve operational efficiency or inform strategic decisions in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers
As a Senior Analyst, you'll be expected to handle data like a pro. Brush up on your analytical skills and be ready to discuss specific metrics you've worked with in the past. Think about how you can translate complex data into actionable insights.
✨Showcase Your Programming Skills
If you’ve got experience with R or Python, flaunt it! Be prepared to talk about how you've used these programming languages to solve real-world problems. Maybe even bring a small project or example to discuss during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Think through scenarios related to workforce planning and efficiency improvements. Practising your responses will help you articulate your thought process clearly.
✨Craft a Compelling Presentation
Since you'll need to prepare executive-level analysis materials, practice creating slick PowerPoint presentations. Bring a sample if possible, and be ready to explain your design choices and how they support strategic decision-making.
