Senior Account Manager in London

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

About the role

Working with our client, a global law firm, we are looking for an experienced Senior Account Manager who will be responsible for the planning and account management of all creative work, making best use of the resource and turning work around at pace. As the on‑site lead, the role requires you to build strong collaborative relationships with the global client base, as well as manage the on‑site team to deliver a first‑class client experience.

The Senior Account Manager works proactively, understanding marketing strategy and has a desire to deliver the best creative work, partnering closely with clients and challenging them to drive creative and marketing excellence. Reporting to the Business Director, the Senior Account Manager works within a team of six colleagues, across design, strategy, digital and account management.

What you will be doing:

• Work in true collaboration with a broad range of clients and be responsible for brand guardianship on their projects to ensure that the client experience is as positive as possible.
• Day‑to‑day resource decisions.
• Line management of a Project Manager and a Digital Content Executive.
• Ownership of process and systems for delivery of client work.
• Interpreting and consolidating client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements.
• Supporting the BD with handling issues of escalation/resolutions, pre‑emptively addressing these, managing all resource requirements, escalating potential issues and bottlenecks where necessary.
• Assist with financial management and understanding, ensuring work is billed correctly and timely.
• KPI monitoring and reporting.
• Help with account growth and identifying new opportunities.

What you need to be great in this role:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• At least 4 years in an agency environment.
• Strong team‑player and able to demonstrate excellent interpersonal/communication skills with a pro‑active approach.
• Strong client‑facing and presentation skills, ability to inspire and lead others.
• A commitment to high‑quality output and service, with an eye for detail.
• Strong project management and organisational skills, ability to multi‑task.
• Good analytical and numerical skills.
• Able to handle challenging situations and act appropriately.
• Good negotiation skills and ability to close deals quickly.
• Team player with strong work ethic and ability to adapt to and drive change.
• Strategic thinker and able to think analytically at a detailed level.
• Ability to manage and develop junior team members.

Our values shape everything we do:

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results‑focused to exceed expectations.
• Be actively pro‑inclusive and anti‑racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.