At a Glance
- Tasks: Lead outbound sales activities and drive performance in a dynamic contact centre environment.
- Company: Join The Economist Group, a leader in innovation and global insights.
- Benefits: Enjoy competitive pay, health insurance, flexible work options, and generous leave policies.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make an impact by driving sales and quality in a renowned organisation.
- Qualifications: Experience in outbound sales and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Who we are
We are an organisation that exists to drive progress. That’s the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and businesses in 170 countries through our three businesses, The Economist, Economist Enterprise and Economist Education, which uphold our global reputation for excellence and integrity. We deliver our information through a range of formats, from digital and print to shows and videos. What all of us share is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
About the role
Our hybrid working policy allows colleagues to spend three days a week in the office and two days working from home. Out of the three days in the office, you can either spend these in our London office (with regular visits to our contact centre sites) or spend two days based in our partner’s Derby site and one day in our London office (Thursdays).
How you will contribute
- Lead the successful delivery of the outbound telemarketing sales activity
- Develop and deliver new testing and activity to support the outbound strategy
- Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
- Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
- Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
- Support inbound sales channel as required
- Use reporting and data to analyse and drive performance
- Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
- Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
- Get involved with ad hoc projects which relate to the goals of the Sales team, for example – reporting development, systems improvements and deep dives on key themes
Ideal skills for this role
- Working knowledge and proven success in the delivery of outbound sales campaigns
- Expertise in influencing and managing all OBTM levers
- Ability to set up new tests and campaigns and associated processes, reporting and training
- Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in‑house or outsourced) and indicate such experience on their resume
- Sales‑driven mindset and enjoys achieving targets
- Direct experience of working in a sales / retention team within a contact centre
- Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
- Vendor management experience (preferable)
- Understands and implements an appropriate balance between sales and quality
- Excellent written and verbal communication skills
- High level of attention to detail
- Coaching and performance management skills
- Proactive with a sense of urgency
- Self‑motivated driven to succeed
Working Arrangements
The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.
What we offer
Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Sales Lead - Outbound Contact Centre in London employer: Dormont Manufacturing Co
At The Economist Group, we pride ourselves on being an exceptional employer that champions innovation and independence. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including private health insurance and generous leave policies, supports your wellbeing and personal growth. With opportunities for professional development and access to exclusive content, joining our team means contributing to meaningful insights that drive progress in a dynamic and supportive environment.
