At a Glance
- Tasks: Lead research to uncover customer needs and shape future product directions.
- Company: Join a forward-thinking company focused on innovative design and user experience.
- Benefits: Competitive salary, annual cash incentive, and opportunities for travel and professional growth.
- Other info: Dynamic role with up to 25% travel and excellent career advancement opportunities.
- Why this job: Make a real impact by influencing product development through customer insights.
- Qualifications: Bachelor’s degree in a relevant field and 1-3 years of applied research experience.
The predicted salary is between 35000 - 45000 £ per year.
This role leads exploratory and generative research to uncover unmet customer needs, shape opportunity spaces, and inform future product direction. The researcher works across UX Research and Design Research practices to investigate customer contexts, workflows, and systems—often before solutions are defined. This role is primarily focused on Horizon 2 research, helping teams move beyond known problems toward future opportunities. Anticipate up to 25% travel.
Key Responsibilities
- Lead exploratory, generative, and mixed-method research to identify customer needs and opportunity areas.
- Frame and refine research questions in ambiguous or emerging problem spaces.
- Plan and conduct contextual field research, including customer interviews and on-site observational studies.
- Analyze end-to-end workflows, journeys, and enterprise systems to surface patterns, tensions, and unmet needs.
- Synthesize findings into themes, implications, and opportunity areas that inform product and portfolio direction.
- Partner with product, design, and business stakeholders to shape hypotheses and downstream initiatives.
- Influence roadmap discussions, prioritization, and longer-term investment decisions.
- Help teams align around customer-centered problem definitions before solution development begins.
- Conduct field-based research and customer visits, including travel (up to 25%), to support contextual inquiry, observational research, and needs-finding efforts.
Minimum Qualifications
- Bachelor’s degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, Cognitive Psychology, or related field.
- 1-3 years of experience conducting applied research, including needs-finding or exploratory work.
- Demonstrated ability to independently frame, plan, and deliver research in ambiguous contexts.
- Strong skills in synthesis, sense-making, and communicating implications to varied stakeholders.
- Ability and willingness to travel up to 25% to support research activities.
Preferred Qualifications
- Master’s degree in a related discipline.
- Experience combining UX Research and Design Research methods (H2).
- Familiarity with service design, systems thinking, or enterprise/frontline work contexts.
Incentive Compensation
In addition to base pay, this role offers an annual cash incentive equal to 10% of base pay, in accordance with applicable incentive plan terms.
L2 Design Researcher in London employer: Dormont Manufacturing Co
As a leading employer in the design research field, we foster a collaborative and innovative work culture that prioritises employee growth and development. Our commitment to meaningful research allows you to explore customer needs and shape future product directions while enjoying competitive benefits, including an annual cash incentive. With opportunities for travel and engagement with diverse teams, this role offers a unique chance to make a significant impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Design Researcher in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Dormont Manufacturing Co for a L2 Design Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Dormont Manufacturing Co before they go live!
We think you need these skills to ace L2 Design Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like L2 Design Researcher at Dormont Manufacturing Co, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Dormont Manufacturing Co does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Dormont Manufacturing Co. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Dormont Manufacturing Co, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Dormont Manufacturing Co might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Dormont Manufacturing Co!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Dormont Manufacturing Co is looking for.
