At a Glance
- Tasks: Lead initiatives to enhance buyer engagement and improve customer satisfaction.
- Company: Join eBay, a global leader in ecommerce, transforming shopping experiences.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Other info: Collaborative environment focused on innovation and community building.
- Why this job: Make a real impact on how millions shop and connect globally.
- Qualifications: Experience in customer engagement and analytics, with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
- Identifying mechanics to drive enthusiast buyer health
- Working with Analytics to track Buyer Health and understand most impactful levers
- Working with CRM and Buyer Success teams to drive enthusiast engagement throughout the funnel and across owned channels
- Improving end to end experience for our buyers and Buyer CSAT drivers
- Understanding drivers of CSAT issues and building plans to address them
- Collaborating with APAC team on improving CBT import experience and associated CSAT
- Review and propose ways to improve retail standards for buyers (segmented by Focus Experiences)
- Oversee end to end delivery proposition for buyers, ensuring clear and reliable information
- Collaborating with partner teams on new launches to improve enthusiast buyer health
- Identifying opportunities to drive Live adoption through the experience
- Go To Market for any buyer launches in market
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.
Head of Buyer Engagement & Experience in London employer: Dormont Manufacturing Co
At eBay, we pride ourselves on being a dynamic and inclusive employer that champions innovation and creativity. Our vibrant work culture fosters collaboration and empowers employees to grow through diverse opportunities, all while making a meaningful impact in the world of ecommerce. Located in a thriving environment, we offer competitive benefits and a commitment to sustainability, ensuring that every team member can contribute to our mission of connecting people and building communities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Buyer Engagement & Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching eBay's culture and values. Show us how your passion aligns with our mission to change the way the world shops and sells. Authenticity is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive buyer engagement and improve experiences. We want to hear your bold ideas and how you can contribute to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining our passionate team at eBay.
We think you need these skills to ace Head of Buyer Engagement & Experience in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for eBay and the role shine through. We want to see how you connect with our mission of changing the way the world shops and sells.
Tailor Your Experience:Make sure to highlight your relevant experience in buyer engagement and customer satisfaction. We love seeing how your past roles align with what we’re looking for, so don’t hold back!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique perspective and ideas on how you can contribute to improving the buyer experience at eBay.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into the process!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the Company Inside Out
Before your interview, dive deep into eBay's mission and values. Understand how they empower buyers and sellers globally. This will not only help you answer questions but also show your genuine interest in their vision.
✨Showcase Your Analytical Skills
Since the role involves working with Analytics to track Buyer Health, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive engagement or improve customer satisfaction in previous roles.
✨Prepare for Collaboration Questions
Collaboration is key in this role. Think of specific instances where you've worked with cross-functional teams to achieve a common goal. Be ready to explain your approach to teamwork and how you handle differing opinions.
✨Demonstrate Your Customer-Centric Mindset
eBay values authenticity and customer focus. Prepare to discuss how you've improved customer experiences in the past. Highlight any strategies you've implemented that directly enhanced customer satisfaction or engagement.
