At a Glance
- Tasks: Lead initiatives to enhance buyer engagement and improve customer satisfaction.
- Company: Join eBay, a global leader in ecommerce transforming how the world shops.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Other info: Be part of a passionate team dedicated to innovation and sustainability.
- Why this job: Make a real impact by connecting communities and driving economic opportunities.
- Qualifications: Experience in buyer engagement strategies and strong analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
- Identifying mechanics to drive enthusiast buyer health
- Working with Analytics to track Buyer Health and understand most impactful levers
- Working with CRM and Buyer Success teams to drive enthusiast engagement throughout the funnel and across owned channels
- Improving end to end experience for our buyers and Buyer CSAT drivers
- Understanding drivers of CSAT issues and building plans to address them
- Collaborating with APAC team on improving CBT import experience and associated CSAT
- Review and propose ways to improve retail standards for buyers (segmented by Focus Experiences)
- Oversee end to end delivery proposition for buyers, ensuring clear and reliable information
- Collaborating with partner teams on new launches to improve enthusiast buyer health
- Identifying opportunities to drive Live adoption through the experience
- Go To Market for any buyer launches in market
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Head of Buyer Engagement in London employer: Dormont Manufacturing Co
At eBay, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our vibrant work culture fosters collaboration among passionate individuals who are dedicated to transforming the ecommerce landscape while providing ample opportunities for personal and professional growth. Located in a dynamic environment, we offer competitive benefits and a commitment to sustainability, making eBay not just a workplace, but a community where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Buyer Engagement in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching eBay's culture and values. Show us how your unique self aligns with our mission to change the way the world shops and sells.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive buyer engagement and improve customer satisfaction. We want to hear your bold ideas!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining our team of passionate thinkers.
We think you need these skills to ace Head of Buyer Engagement in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for e-commerce and buyer engagement shine through. We want to see how your unique experiences and ideas can contribute to our mission of changing the way the world shops and sells.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Head of Buyer Engagement role. We love seeing how you can connect your background to the specific responsibilities mentioned in the job description.
Be Authentic:At eBay, we value authenticity, so don’t be afraid to show your true self in your application. Share your personal journey and what drives you, as this helps us understand who you are beyond just your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Buyer Engagement Strategies
Before the interview, brush up on the latest trends in buyer engagement. Understand how eBay drives enthusiast buyer health and be ready to discuss specific strategies you would implement to enhance buyer satisfaction and engagement.
✨Familiarise Yourself with Analytics
Since the role involves working closely with analytics to track buyer health, make sure you can talk about your experience with data analysis. Prepare examples of how you've used analytics to drive decisions or improve customer experiences in previous roles.
✨Collaborate and Communicate
This position requires collaboration with various teams. Think of examples where you've successfully worked with cross-functional teams to achieve a common goal. Be ready to share how you communicate effectively to ensure everyone is aligned.
✨Show Your Passion for Ecommerce
eBay values passion and innovation. During the interview, express your enthusiasm for ecommerce and how you envision contributing to eBay's mission. Share any bold ideas you have that could help improve the buyer experience and drive engagement.
