At a Glance
- Tasks: Lead vendor management and optimise performance for Trustpilot's global commercial team.
- Company: Join Trustpilot, a leader in online reviews and customer insights.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and generous holiday allowance.
- Other info: Be part of a diverse team committed to inclusion and personal development.
- Why this job: Make a real impact by driving vendor success and enhancing business growth.
- Qualifications: 8+ years in vendor management with strong analytical and negotiation skills.
The predicted salary is between 80000 - 100000 £ per year.
As the Global Business Development Representative (BDR) Director, you will be accountable for building out and leading the vendor management function within Trustpilot’s commercial team globally as we scale lead generation (and beyond) through a third-party overseas. This role involves overseeing the portfolio of vendor partnerships, driving continuous improvement in vendor performance, cost controls, process efficiency, and revenue contribution from outsourced services. It requires strong leadership, strategic thinking, and the ability to influence and work closely with regional commercial leadership teams and cross-functionally to optimise and grow vendor-led activities that meet commercial performance and quality standards.
What you’ll be doing
- Strategic Partnership Management: Act as the primary owner of relationships with our commercial vendor, fostering a collaborative and high-performance partnership. Regularly assess vendors’ capabilities against Trustpilot’s evolving needs and market trends, identifying opportunities for new or expanded outsourced services aligned with growth ambitions.
- Performance Optimisation: Define, monitor, and analyse KPIs and SLAs to ensure vendors meet targets across outsourced sales and commercial activities (e.g., lead generation, sales qualification, outbound prospecting, customer onboarding, account management support, data enrichment, collections). Identify areas for improvement and implement strategies to boost efficiency and quality.
- Commercial & Contractual Management: Oversee all commercial aspects of vendor relationships, including contract negotiation, budget management, and invoice verification. Ensure adherence to contractual terms and identify opportunities for cost optimization without compromising quality or performance.
- Operational Excellence: Drive continuous improvement in outsourced sales and commercial processes, working with vendors and internal teams (Sales, Marketing, Operations, Finance) to streamline workflows, enhance data quality, optimise conversion rates, and ensure seamless integration with internal systems.
- Risk Management: Proactively identify and mitigate risks related to vendor performance, data security, compliance (e.g., GDPR, CCPA, local regulations), and business continuity across outsourced commercial activities.
- Stakeholder Collaboration: Build strong relationships with internal stakeholders to understand needs, communicate vendor performance, and align outsourced strategies with overall business objectives.
- Reporting & Insights: Provide regular reports on vendor performance, sales and commercial activity trends, and strategic recommendations to senior leadership.
We are looking for people with
- You’re a highly experienced and commercially astute professional with a proven track record in vendor management, ideally within the sales, marketing, or commercial operations services space in SaaS or e-Commerce.
- 8+ years of experience in vendor management, supplier relationship management, or a similar commercial role, with a significant focus on external service providers.
- Demonstrable experience managing commercial vendors for a range of sales and commercial activities is essential. This includes, but is not limited to, lead generation, sales development (SDR/BDR), telemarketing, customer support for commercial queries, or other revenue-generating or supporting functions.
- Proven track record of successfully negotiating and managing complex contracts and commercial agreements for performance-based outcomes.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to optimize vendor performance and ROI.
- Experience with CRM systems (e.g., Salesforce), sales engagement platforms, and marketing automation tools is a significant advantage.
- Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree is a plus.
Skills & Competencies
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally.
- Strong negotiation and influencing abilities, with a focus on achieving mutually beneficial outcomes and driving performance.
- Proactive problem-solver with a solution-oriented mindset and the ability to navigate complex challenges and unforeseen issues.
- Highly organized with excellent project management skills and meticulous attention to detail.
- Commercially astute with a deep understanding of business drivers, sales cycles, operational efficiency, and financial implications.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Strategic thinker who can connect vendor performance to broader business goals and identify opportunities for leverage.
- Proficiency in English is required; additional languages are a plus.
What’s in it for you
- A hybrid work set-up (3 days in the office, 2 days remote)
- Competitive base salary with an uncapped commission structure + company bonus
- 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
- Two (paid) volunteering days a year to spend time giving back to causes you care about
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a mindfulness app to promote mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location with amenities and social spaces
- Regular opportunities to connect with colleagues through events and ERG activities
- Access to deals and discounts on travel, electronics, fashion, fitness, cinema, and more; independent financial and mortgage advice (where available)
Diversity & Inclusion
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to protect your personal information. Your information may be transferred, accessed, and stored globally as necessary for the uses described in our Privacy Policy. If you have a disability and would like to discuss adjustments to submitting your application or the recruitment process, please contact our Talent Acquisition Team, quoting the role you wish to apply for. Any offer of employment will be subject to standard background checks.
Global BDR Director in London employer: Dormont Manufacturing Co
Trustpilot is an exceptional employer that fosters a dynamic and inclusive work culture, offering a hybrid work model that promotes work-life balance. With rich learning and development opportunities, competitive compensation, and a commitment to employee well-being, Trustpilot empowers its team members to thrive while making a meaningful impact in the global market. The central office location enhances collaboration and community, making it an attractive place for professionals seeking growth and purpose in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global BDR Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect Trustpilot’s values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your experience and skills.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Global BDR Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global BDR Director role. Highlight your experience in vendor management and any relevant achievements that align with the job description. We want to see how your skills can drive performance and efficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed vendor relationships and improved performance in previous positions. Let us know what makes you tick!
Showcase Your Analytical Skills:Since this role requires strong analytical skills, be sure to include examples of how you've used data to make decisions in your past roles. We love seeing candidates who can interpret data and identify trends to optimise vendor performance!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Vendors Inside Out
Before the interview, dive deep into understanding Trustpilot's vendor management strategies. Familiarise yourself with their current partnerships and think about how you can enhance these relationships. Being able to discuss specific vendors and their performance metrics will show your strategic thinking and readiness for the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of KPIs and SLAs you've defined and monitored. This will demonstrate your ability to optimise vendor performance and make data-driven decisions, which is crucial for the Global BDR Director position.
✨Demonstrate Strong Negotiation Skills
Be ready to share your experiences with contract negotiations and managing complex agreements. Highlight specific instances where you achieved mutually beneficial outcomes. This will illustrate your capability to handle the commercial aspects of vendor relationships effectively.
✨Connect with Stakeholders
Think about how you've built relationships with internal stakeholders in previous roles. Be prepared to discuss your approach to collaboration and communication, as this is key for aligning outsourced strategies with overall business objectives at Trustpilot.
