External Workforce - Business Analyst in London

LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

Our People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.

The Business Analyst / Process Subject Matter Expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025. The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an end-to-end External worker management process.

Role Summary:

• Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies.
• Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG.
• Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy.

What you’ll be doing:

• Actively participate in workshops with various stakeholders to define External workforce process and associated controls.
• Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
• Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce.
• Support user training by building required training content and delivery.
• Support Testing teams with required context and build end-to-end test cases and execution.
• Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.

What You’ll Bring:

• Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data.
• Ability to identify customer needs and uncover opportunities to improve customer experience.
• Strong stakeholder management with the ability to influence at a cross functional level.
• Confidence to work in a dynamic and fast-paced environment.
• Ability to work independently with strong problem-solving skills.
• Proactive and positive approach to enhancing customer satisfaction.
• Analytical mindset to utilise data and simplify complex problems.
• Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.).
• Advantages to have working knowledge of Workday HCM system.
• Strong written and spoken English skills required.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.