At a Glance
- Tasks: Lead a cross-functional team to enhance customer support experiences and tooling.
- Company: Join Depop, a vibrant community-driven fashion marketplace with over 35 million users.
- Benefits: Enjoy flexible working, generous leave, health benefits, and opportunities for personal growth.
- Other info: Be part of an inclusive culture that values diverse perspectives and continuous improvement.
- Why this job: Make a real impact in circular fashion while developing your leadership skills.
- Qualifications: Experience in engineering management or transitioning from a senior role is preferred.
The predicted salary is between 70000 - 85000 £ per year.
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester.
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.
The role involves leading our Community Experience (CX) squad, a cross-functional team focused on improving customer support tooling and in-app help experiences. This work helps Depop users get the support they need more easily and enables our support teams to operate effectively at scale. This role is well suited to an Engineering Manager with a few years of experience who is excited to strengthen their people leadership and execution skills in a supportive, high-performing environment.
You will work in close partnership with a Product Manager and a Staff Engineer (who provides technical leadership but does not have direct reports). You’ll manage all engineers in the squad and be accountable for the team’s delivery, health, and effectiveness.
What you’ll work on:
- In-app help and support entry points across key user journeys
- Workflows and tooling that support our customer experience operations
- Integrations with third-party support platforms and automation tools
- Measurement, reliability, and feedback loops that improve support outcomes over time
What you’ll do:
- Delivery & execution: Be accountable for day-to-day delivery within the squad, ensuring work is well-scoped, sequenced, and delivered with a strong quality bar. Partner with Product and Engineering leadership to plan and execute against an agreed roadmap; surface risks, dependencies, and trade-offs early. Drive a delivery cadence that balances impact, speed, and long-term maintainability.
- People leadership: Line manage a cross-functional team of iOS and backend engineers (typically 3–7 engineers), creating an environment where people can do their best work. Run effective 1:1s and support engineers’ growth through coaching, feedback, and clear expectations. Support performance conversations with guidance from your Senior Leadership and People partners.
- Cross-functional collaboration: Partner closely with a Product Manager, Product Designer, and Staff Engineer to align on priorities, shape plans, and deliver outcomes. Collaborate with Customer Experience/Operations stakeholders to ensure what we build works in practice and improves real user and agent experiences and delivery business value. Communicate progress, risks, and outcomes clearly to stakeholders and leadership.
- Team culture & ways of working: Foster an inclusive, respectful team culture that supports learning, continuous improvement, and sustainable pace. Help the team improve how it plans, ships, measures impact, and iterates.
What we’re looking for:
- Experience as an Engineering Manager, or in your first few years of people management (including transitioning from a senior individual contributor role).
- Care deeply about delivery and team effectiveness, and enjoy helping teams ship high-quality work driving business impact consistently.
- Solid engineering background and comfortable engaging in technical discussions to support planning, prioritisation, and execution.
- Confident building strong relationships across Product, Design, and operational stakeholders, and can navigate differing perspectives to keep work moving.
- Lead with empathy and clarity—providing feedback, coaching, and support while maintaining a high bar for performance and impact.
- Align with Depop’s values: showing up for the community, having each other’s backs, acting with purpose, and thinking sustainably.
Bonus points (not required):
- Experience or curiosity in customer support tooling or operational platforms (e.g., integrations with tools like Zendesk, Intercom, or similar), and an interest in improving agent and customer workflows.
- Mobile and backend systems, or leading teams working across multiple parts of a product stack.
- Experimentation and impact validation (e.g., A/B testing or other approaches to measuring product outcomes).
- Observability and data-informed decision making (e.g., metrics, logging, monitoring, dashboards, or event tracking).
- An interest in emerging technologies, including AI-powered tooling, and how they could improve customer and agent experiences.
Additional Information:
- Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, Cycle to Work scheme, Employee Assistance Programme (EAP) for 24/7 confidential support, Mental Health First Aiders across the business for support and signposting.
- Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop.
- Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant, all offices are dog-friendly, ability to work abroad for 4 weeks per year in UK tax treaty countries.
- Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
- Learn + Grow: Budgets for conferences, learning subscriptions, and more, mentorship and programmes to upskill employees.
- Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings.
- Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!
Engineering Manager, CX in London employer: Dormont Manufacturing Co
Depop is an exceptional employer that champions a diverse and inclusive work environment, reflecting the vibrant community it serves. With a strong focus on employee growth, the company offers extensive benefits such as flexible working arrangements, generous leave policies, and opportunities for professional development, all while fostering a culture of collaboration and innovation. Located in London, Depop not only provides a dynamic workplace but also encourages a healthy work-life balance, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Manager, CX in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Depop’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Engineering Manager, CX in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engineering Manager role. Highlight your experience in leading teams and delivering high-quality projects, as this is what we’re really looking for!
Show Your Passion for Community:Depop is all about community and circular fashion, so let your enthusiasm shine through! Share any relevant experiences or projects that demonstrate your commitment to these values.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you understand the role of an Engineering Manager, especially in the context of customer experience. Brush up on your knowledge of customer support tooling and how it integrates with engineering processes. Being able to discuss specific tools like Zendesk or Intercom will show you're serious about the position.
✨Show Your Leadership Style
Prepare to talk about your approach to people management. Think of examples where you've successfully led a team, fostered collaboration, and supported individual growth. Highlight how you create an inclusive environment that aligns with Depop's values—this will resonate well with the interviewers.
✨Be Ready for Technical Discussions
Since this role involves technical leadership, be prepared to engage in discussions about engineering practices. Brush up on your technical knowledge and be ready to explain how you would approach planning and prioritisation within a cross-functional team. This will demonstrate your capability to bridge the gap between engineering and product management.
✨Align with Company Values
Familiarise yourself with Depop's mission to make fashion circular and their commitment to inclusivity. Be ready to share how your personal values align with theirs, and provide examples of how you've shown up for your community in previous roles. This will help you connect on a deeper level during the interview.
