At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional service and efficient operations.
- Company: Join the prestigious Mandarin Oriental Hyde Park, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at over 500 retailers.
- Other info: Flexible shifts, increased holiday entitlement, and a vibrant workplace culture.
- Why this job: Make a real impact in a sustainable environment while developing your career.
- Qualifications: Strong leadership skills and a passion for people development.
The predicted salary is between 60000 - 75000 £ per year.
We are recruiting for a Director of Housekeeping to join our team at Mandarin Oriental Hyde Park, London.
SHIFT PATTERN: 39 hours, 5 days per week
Responsibilities:
- Ensure departmental administration is carried out efficiently and log-in systems are accurate at all times.
- Monitor and administer payroll forecasts & actuals through effective planning.
- Monitor expenditure, ensuring compliance with the annual budget.
- Source and implement efficient set-up for guest amenities and linen supplies.
- Maintain all linen in accordance with operating needs and par stock, building strong relationships with third-party suppliers and addressing quality concerns.
- Work on a rotating shift basis, Monday to Sunday, 39 hours a week, with flexibility for morning, evening, night, weekends and bank holidays.
Qualifications:
- Collaboration & Relationship Building.
- People Development.
- Results Orientation.
Our commitment to you:
- Learning & Development programmes at all career stages.
- M.O. Stay programme offering complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness benefits and wellness programmes.
- Retirement plans tailored to length of service and role.
- Access to discounts with over 500 retailers, including gym memberships and travel deals.
- 50% F&B & Spa discount on property.
- Special M.O. discounted rate at Anytime Fitness gyms (£30 per month or £300 per annum).
- Complimentary Westfield Healthcare cash plan, with children added at no extra cost.
- Colleague experience stay in-house with breakfast after probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year to support a charity of your choice.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry-cleaning services.
- Increased holiday entitlement with length of service, up to 33 days off.
- Subsidised podiatry sessions with Bastien pedicurists.
- Free Life Assurance benefits while in service.
- Access to Hospitality Action's Employee Assistance Programme.
- Employee Recognition programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
Sustainability at Mandarin Oriental Hyde Park, London:
Mandarin Oriental Hyde Park is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in the culture, and sustainability considerations are integrated into every decision. We focus on single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices, and waste reduction to protect the environment, people and communities for future generations.
Diversity & Inclusion:
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, are treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.
Eligibility to work in the UK:
All candidates applying for this role must have the right to work and live in the UK. Documented evidence of eligibility is required as part of the recruitment process.
Are you a fan of exceptional service? We're Fans. Are you?
Director of Housekeeping in London employer: Dormont Manufacturing Co
Mandarin Oriental Hyde Park, London is an exceptional employer that prioritises employee well-being and professional growth. With a strong commitment to sustainability and diversity, we offer comprehensive benefits including health and wellness programmes, generous holiday entitlements, and unique perks like discounted stays and meals. Our collaborative work culture fosters relationship building and results orientation, making it a rewarding environment for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Housekeeping in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dormont Manufacturing Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dormont Manufacturing Co
Don't be shy about reaching out to Dormont Manufacturing Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Housekeeping in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dormont Manufacturing Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
