At a Glance
- Tasks: Monitor service quality, optimise demand matching, and manage high-traffic event logistics.
- Company: Join Waymo, a leader in autonomous vehicle technology, based in London.
- Benefits: Competitive salary, annual bonuses, equity plans, and generous benefits.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact on urban transit and enhance rider experiences in London.
- Qualifications: 5+ years in operations management with strong analytical and communication skills.
The predicted salary is between 92000 - 96500 £ per year.
You will:
- Rider Experience & Multimodal Integration: Monitor, mitigate, and respond to service quality issues. Optimize demand matching around major demand clusters to position Waymo as a seamless first/last-mile transit partner.
- Strategic Pre-positioning & Congestion Zones: Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories.
- PUDO Performance & Red Routes: Own the end-to-end Pickup and Drop-off experience. Analyze performance data to eliminate friction points at complex curbsides, ensuring strict compliance with London’s “Red Routes”, bus lanes, and borough-specific parking restrictions.
- High-Traffic Event Management: Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating specialized staging and pickup-drop-off strategies that respect local council mandates.
- Borough & Stakeholder Collaboration: Partner with internal teams (Product, Public Affairs, Mapping) to translate the physical reality of London’s diverse boroughs into technical product capabilities.
- Community Integration & Risk Mitigation: Partner with Marketing and Public Affairs to build trusted relationships with TfL, local emergency services, and community groups, proactively de-risking operational friction.
You have:
- Experience: Bachelor’s degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management.
- Urban Complexity: Proven track record of managing operations across highly regulated, high-density urban environments or European metropolitan markets.
- Stakeholder Navigation: Exceptional ability to negotiate, consult, and build consensus with rigid regulatory frameworks, municipal bodies (like TfL), or local council stakeholders.
- Analytical Proficiency: Strong ability to leverage data visualization tools (Tableau, Looker) and data signals to drive localized operational outcomes.
- Communication: Exceptional verbal and written communication skills, with the clarity required to bridge technical engineering capabilities with public-sector requirements.
- Safety-First, Local-First Philosophy: A steadfast commitment to safety-centric fleet orchestration that prioritizes the unique safety profiles of London pedestrians, cyclists, and iconic black cabs.
We prefer:
- UK/London Market Expertise: Deep understanding of London’s transit ecosystem, traffic management acts, and micro-mobility trends.
- Industry Background: Experience in Ride-sharing, Autonomous Vehicles (AV), or high-growth TNC/logistics industries operating within the UK.
- Urban Diplomacy & Public Policy: Background in urban design, transit planning, or public affairs with a focus on mitigating community impact in historic or space-constrained cities.
- Large-Scale Event Logistics: Proven ability to manage high-stakes transport logistics for major city-wide events or high-capacity venues.
- Data Analytics Mastery: Advanced proficiency in SQL and spatial data analysis to monitor market health and map complex demand patterns.
Travel requirement: 15-30% of the time
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range: £92,000—£96,500 GBP
Demand Operations Specialist - London employer: Dormont Manufacturing Co
Waymo is an exceptional employer that prioritises a safety-first, local-first philosophy while fostering a collaborative and innovative work culture. Located in the vibrant city of London, employees benefit from engaging with diverse stakeholders and tackling complex urban challenges, all while enjoying opportunities for professional growth and participation in a generous benefits programme. With a focus on meaningful contributions to the community and the transit ecosystem, Waymo offers a rewarding environment for those passionate about shaping the future of transportation.
StudySmarter Expert Advice🤫
We think this is how you could land Demand Operations Specialist - London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Dormont Manufacturing Co and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Dormont Manufacturing Co!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Dormont Manufacturing Co keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Demand Operations Specialist - London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Dormont Manufacturing Co:This is your chance to really connect with the team at Dormont Manufacturing Co. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Dormont Manufacturing Co.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Dormont Manufacturing Co that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Dormont Manufacturing Co. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
