At a Glance
- Tasks: Troubleshoot tech issues and support customers with advanced analytics solutions.
- Company: Join Alteryx, a leader in data, automation, and AI transformation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and continuous learning.
- Why this job: Make a real impact by helping top companies solve complex challenges.
- Qualifications: 1-3 years in customer support and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
We’re living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the centre of every business decision - and Alteryx is leading the transformation. You’ll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organisations move faster, see more clearly, and tackle questions that used to feel impossible. If you’re ready to meet the moment with innovation, curiosity, and excellence, there’s a place for you here.
This is not your ordinary support job. Alteryx Customer Support Engineers (CSE’s) work with the world’s leading companies every day to help them with their advanced analytic solutions. From financial services to communications, retail, and pharma (and more), you’ll work with customers who are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole.
What You will Do:
- Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing.
- Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues.
- Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
- Monitor cloud infrastructure and services, proactively identifying and addressing potential issues to minimise downtime and optimise performance.
- Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices.
- Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience.
- Participate in weekend support rotations as needed to maintain service continuity.
What We’re Looking For:
- 1–3 years of experience in Product Support, Technical Support, Customer Support or related fields.
- Strong skills in diagnosing and resolving issues related to databases, infrastructure, network communications, Windows-based applications and Cloud platforms.
- Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal cross functional teams.
- Ability to thrive in a fast-paced, high-pressure environment while juggling multiple priorities.
- Proficiency with Windows Servers operating systems.
- Exposure to Cloud Providers such as GCP, Azure, and AWS.
- Hands on troubleshooting experiences with Oracle, SQL Server, Databricks, Snowflake, Big Query.
- Exposure to Google Big Query, SharePoint, Tableau.
- Proven ability to work effectively within a team and contribute to shared goals.
- Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred.
- A can-do attitude, a passion for problem-solving, and a commitment to providing outstanding customer service.
- A willingness to continuously grow and stay current in an evolving technical landscape.
- May be required to participate in a 24/7 on-call rotation.
At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
Customer Support Engineer in London employer: Dormont Manufacturing Co
At Alteryx, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our Customer Support Engineers play a vital role in transforming how businesses leverage data, with opportunities for professional growth and development in a dynamic environment. Located in a vibrant area, we offer a supportive workplace that values diversity and encourages continuous learning, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
