At a Glance
- Tasks: Drive customer success by designing and implementing tailored payment solutions.
- Company: Join WEX, a leader in Travel and Corporate Payment solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and generous holiday allowance.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by solving complex payment challenges for global clients.
- Qualifications: 3+ years in a customer-facing tech role with strong problem-solving skills.
The predicted salary is between 60000 - 65000 £ per year.
About the Team / Role
At WEX, we don’t just process payments—we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility. We are on a mission to simplify the business of running a business. We hire technical, customer-obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.
What You’ll Do: Driving Customer Success and Growth
As a Technical Delivery Manager, you are a pivotal force in ensuring the technical viability and successful implementation of WEX solutions. You are brought in early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process.
The Customer Solutions team is the critical link between a customer’s strategic vision and successful technical execution. We partner directly with our largest and most ambitious customers across the globe to realize their full potential by designing, implementing, and supporting reliable, high-impact payment solutions. We work in lockstep with Sales, Relationship Management, Product, and Engineering teams, leveraging our deep expertise in Travel Payments, Virtual Cards, and wider Corporate solutions to serve as a trusted technical advisor throughout the customer journey, from initial discovery through go-live and beyond.
What’s on Offer?
- Highly competitive salary - £60,000-£65,000 (dependant on experience)
- Annual company bonus
- 40 hour week Monday to Friday, no evening or weekends
- Hybrid working (2-3 days per week at our London Bridge office)
- Industry Leading pension scheme
- 25 days holiday plus bank holidays – with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing
How you’ll make an impact
- Consultative Solution Design: Partner with Sales/Relationship teams early in the sales cycle, both for prospects and existing customers. Conduct deep customer discovery and needs‑based analysis to design and propose high‑impact, tailored WEX payment solutions utilizing our extensive feature set to unlock customer value.
- Technical Advisory & Requirements Translation: Serve as the trusted technical advisor to client development, commercial, and finance teams. Translate customer requirements effectively into clear value‑rich solutions while adhering to regulatory and legal regulation.
- System Configuration and Build: Take responsibility for building and configuring the technical solution, ensuring excellent attention to detail and adherence to set protocols.
- Integration and Testing: Actively support the customer’s integration efforts. Use your technical skill, troubleshooting, and problem‑solving abilities to debug integration issues related to how customers leverage our APIs, web services, and virtual card platforms, ensuring seamless connectivity with client enterprise systems.
- End-to-End Project Management: Lead and execute technical implementation projects, defining the customer transformation journey, preparing workflows, and collaborating with cross‑functional teams. Manage project risk, scope, and requirement changes throughout this project work.
- Demonstration and Education: Deliver in‑depth product demonstrations and technical presentations showing the benefits of our solutions. Assist with educating the customers operational and finance teams on post go‑live reconciliation, integration maintenance, and general system needs. Demonstrate the strategic value of our solutions, overcoming objections and selling the technical vision to stakeholders.
- Voice of the Customer: Act as the “Voice of the Customer” to bring critical technical insights, implementation challenges, and product and feature enhancement opportunities back to our internal Product and Engineering teams.
Experience you’ll bring
- Motivated, agile and technically proficient individual that thrives in a fast‑paced, ever changing environment.
- Comfortable in a terminal window as you are in a boardroom- possess the executive presence to lead technical discussions with C‑Suite stakeholders and commercial acumen to understand how technical architecture drives business revenue.
- Previous experience within the EMEA region in a similar customer‑facing role (e.g., Technical Delivery Manager, Solutions Engineer, Implementation Consultant) within a global B2B technology or financial services organization.
- Domain Expertise: Minimum of 3 years’ experience in Travel Technology and/or Finance Industries (pay‑outs or issuing experience advantageous).
- Technical Depth: confidence in explaining complex concepts to both technical and non‑technical audiences. e.g. how API, webhooks, etc work.
- Troubleshooting Skills: Proven ability to troubleshoot, problem‑solve, and think logically through multi‑faced technical issues during technical integration.
- Project Management: Proven ability to accelerate the selling process and delivery timeline by effectively managing project scope, milestones, and influencing decision makers.
What’s Next?
If you believe you have the skills to be our Customer Solutions Engineer for a fixed term contract of 12 months, then please APPLY TODAY for immediate consideration.
Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.
Customer Solutions Engineer in London employer: Dormont Manufacturing Co
WEX is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £60,000-£65,000 along with a comprehensive benefits package including an industry-leading pension scheme and generous holiday allowance. Our hybrid work model fosters a collaborative environment at our London Bridge office, where you will be part of a dynamic team dedicated to transforming complex payment challenges into strategic advantages for our global clients, ensuring a fulfilling and impactful career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
