At a Glance
- Tasks: Support clienteling and omni-selling programmes across EMEA in a fast-paced, creative environment.
- Company: Join the iconic fashion brand Michael Kors and be part of a global team.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth in the fashion industry.
- Other info: Dynamic role with excellent career development opportunities in a leading fashion company.
- Why this job: Make a real impact on customer experience while working with a passionate team.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 32833 - 40000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
The Customer Experience Coordinator plays a key operational role in supporting Michael Kors' clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores. The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets. The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively.
KEY RESPONSIBILITIES:
- Clienteling Operations & Tool Governance
- Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business.
- Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation.
- Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use.
- Act as the first point of contact for store and field teams on clienteling queries, issues and requests.
- Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store‐ready.
- Manage Google Local Posts for EMEA stores, ensuring content is accurate, timely, on‐brand and aligned with key clienteling moments and campaigns.
- Coordinate the setup, delivery and tracking of clienteling‐led sweepstakes and local activations, ensuring accuracy, compliance and clear communication for store teams.
- Social Clienteling & Store Content Coordination
- Coordinate the day-to-day activity of the Store Content Creator and Social Clienteling network.
- Collect, review and organise store‐created content to ensure alignment with brand, CX and governance guidelines.
- Own the weekly Social Clienteling Recap, highlighting best practice, top‐performing content and key learnings.
- Support the Director and Field Enablement Lead in scaling social clienteling through clear processes, timelines and communication.
- Clienteling Communications & Weekly Updates
- Produce and share the weekly Clienteling Update for stores and field leadership, covering:
- Key priorities and focus areas
- New scripts and assets
- Best practices and performance highlights
- Ensure communication is clear, concise and store‐ready to reduce noise and support action.
- Performance Tracking, Reporting & Insights
- Run and maintain clienteling performance reporting, tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales.
- Support qualitative reporting through Tulip insights, audits and store feedback.
- Prepare clear and accurate weekly, monthly and seasonal reporting for leadership, linking activity to commercial and CX outcomes.
- Identify patterns, risks and opportunities in the data, and share insights with the Director and CX leadership team.
- Campaign & Calendar Coordination
- Support clienteling campaigns and key moments by coordinating timelines, assets and uploads across tools.
- Maintain the EMEA Clienteling & Key Moments Calendar, aligned with global, regional and local initiatives.
- Work closely with CRM, Retail Marketing and Analytics teams to support campaign launches and post‐campaign analysis.
- Enablement & Content Support
- Support the maintenance and ongoing update of clienteling training content, scripts and best‐practice examples.
- Prepare presentations, briefs and summaries for seasonal launches, leadership updates and field meetings.
- Provide operational support for Experience Experts meetings, workshops and CX forums, including agendas, materials and follow‐ups.
Customer Experience Coordinator in London employer: Dormont Manufacturing Co
Michael Kors is an exceptional employer that fosters a dynamic and creative work environment, perfect for those passionate about fashion and customer experience. With a strong commitment to employee growth, the company offers numerous opportunities for professional development and collaboration across diverse teams in the vibrant EMEA region. Employees benefit from a culture of inclusivity and support, ensuring that every voice is heard and valued, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in London
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Dormont Manufacturing Co!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Dormont Manufacturing Co.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Dormont Manufacturing Co.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Dormont Manufacturing Co!
We think you need these skills to ace Customer Experience Coordinator in London
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Dormont Manufacturing Co.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Dormont Manufacturing Co!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Dormont Manufacturing Co. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Dormont Manufacturing Co
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
