Commercial Manager in London

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Working within the International commercial team, this role provides an excellent opportunity to deliver commercial excellence within a world-leading mission-critical security communications solutions provider. This role is fundamental to the strategy of supporting both the implementation of major projects as well as in-life managed service requirements. Although you will be a key member of the team working on a range of challenging and vital issues, this role focuses on our Guardian products. Motorola Solutions’ Guardian is a market-leading, cloud-hosted public safety control room platform designed to modernise and simplify emergency response workflows. Comprising Integrated Communications Control Systems (ICCS), Computer-Aided Dispatch (CAD), and robust mobile applications, Guardian enables UK emergency services to seamlessly manage 999 contacts, dispatch crews, and coordinate complex multi-agency incident responses. By consolidating operations into a resilient, shared intelligence hub, Guardian reduces the cognitive load on call handlers, facilitates rapid cross-border collaboration, and ensures frontline responders arrive on-scene equipped with critical, real-time data.

This role will specifically champion the commercial success of Guardian within the context of the Emergency Services Mobile Communications Programme (ESMCP). The ESMCP is the UK Home Office’s mandate to transition emergency responders to the next-generation, 4G-based Emergency Services Network (ESN). Under this pivotal contract, Motorola Solutions is responsible for delivering complex software development and system upgrades to ensure the Guardian ICCS and wider control room infrastructure are fully compatible with the ESN. You will be commercially navigating this high-stakes development landscape, ensuring the successful delivery and integration of these critical systems for 3ES (Police, Fire, and Ambulance) organisations and the Home Office.

Job Description

As a Commercial Manager, you will provide strategic leadership and expert oversight for our Guardian contracts. You will act as the primary commercial lead, ensuring all contractual arrangements are robust, compliant, and optimised to support the delivery of essential services to UK blue light customers. You will bridge the gap between technical, operational, finance and legal functions, translating complex contractual obligations into actionable business outcomes.

Key Responsibilities

• Strategic Contract Leadership: Lead the full 3rd party contract lifecycle for key strategic and operational suppliers, encompassing the entire journey from mobilisation and performance management to renewal or exit strategies.
• Commercial Negotiation & Governance: Lead negotiations for complex contract changes, renewals, and new service agreements. Ensure all commercial agreements align with company strategy, risk appetite, and Delegation of Authority (DOA) processes.
• Legal & Regulatory Compliance: Provide expert guidance on UK and European contract law, data protection, and regulatory requirements specific to the telecommunications sector. Manage complex contract change requests by evaluating customer requirements and coordinating with legal and commercial teams. Maintain consistent adherence to ISO 9001 and ISO 2000 standards as a critical contractual commitment to our key customers.
• Performance & Risk Management: Monitor supplier performance against rigorous SLAs and KPIs. Drive continuous improvement through Service Improvement Plans (SIPs). Proactively identify, assess, and mitigate commercial and supply chain risks, establishing robust contingency plans.
• Financial Stewardship: Oversee supplier costs to ensure compliance with agreed contract rates. Validate charges and service credits, and work closely with finance teams to track expenditures against budgets and identify cost-saving initiatives.
• Stakeholder Engagement: Act as the central point of contact for internal and external stakeholders, including senior leadership, technical operational leads, legal, and finance. Chair strategic supplier review meetings to drive accountability and alignment.
• Team Development: Support procurement team, promoting best practices and developing commercial acumen within the team.

Basic Requirements

• Education: Bachelor’s degree in Law, Business, Commercial Management, or a related field.
• Professional Certification: Membership or certification from a relevant body (e.g., MCIPS or WorldCC) is highly desirable.
• Experience: 5+ years of demonstrable experience in contract or supplier management within the telecommunications, IT services, or mission-critical infrastructure sectors.
• Legal Knowledge: Comprehensive understanding of English contract law, with working knowledge of relevant European regulatory frameworks.
• Commercial Acumen: Proven success in negotiating complex commercial agreements and managing high-value, multi-site service portfolios.
• The role currently has no direct reports.
• Expertise in document drafting, review, and contract lifecycle management software.
• Strong analytical skills to interpret performance data and financial models.
• Excellent interpersonal and influencing skills, comfortable presenting to and negotiating with senior executive stakeholders.
• Full UK driving license and flexibility to travel within the UK as required.

Benefits

• Competitive salary and reward package
• 25 days holiday entitlement + bank holidays
• Attractive Pension Scheme
• Free Private Medical Insurance
• Flexible working options
• Life Assurance
• Enhanced Maternity and Paternity Pay
• Career development support and wide-ranging learning opportunities
• Employee Health and wellbeing support EAP, Wellbeing guidance etc.
• Corporate Social Responsibility Initiatives including support for volunteering days

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

Company: Motorola Solutions UK Limited

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.