Client Operations Director (FTC 9 months) in London

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP’s content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today’s always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

A Hybrid working model

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Role description

WPP Production requires an Ops Lead to streamline collaboration between production, creative, and media teams to deliver innovative, nimble, efficient, and appropriate solutions for a global tech client. The role will be responsible for:

• Identifying suitable, seamless technology and workflow solutions to deliver against client and agency objectives.
• Setting up and optimising multi-market and multi-stakeholder workstreams.
• Building effective, trusted relationships with senior client stakeholders.
• Ensuring clarity, simplicity, and mutual benefit are unlocked across each touchpoint and interaction.

Tasks required

• Collaborate with stakeholders from WPP Production, WPP Media, WPP Creative, and multiple client teams.
• Define flexible, efficient, and scalable processes and workflows. Specifically, outline and implement a new operational model that allows WPP Production to augment the client’s in-house creative origination team and deliver efficient, global, technology-powered production solutions.
• Identify appropriate tools and tech that allow WPP to deliver against client requirements (integrating directly with client-selected and client-owned technology, platforms, and teams where appropriate).
• Redefine and optimise existing operational, commercial, and resourcing models to streamline ways of working, reduce complexity, and improve efficiency.
• Define and future-proof operational models for new / potential lines of business and RFIs.

Experience and persona profile

• Proven track record of effective collaboration with creative and media agencies to deliver an integrated, seamless global client solution.
• Experience setting up complex, multistakeholder, global operational models that support effective delivery at scale and drive commercial efficiency through radical simplicity. Strong knowledge of end-to-end production process, tech and staffing considerations.
• Able to balance standardized frameworks and guardrails with adaptability and customization across engagements and territories.
• Experience setting up embedded teams / in-house agencies.
• Empathetic and measured – able to listen to various stakeholders, understand diverse wants/needs and deliver clear, specific, and measurable outcomes.
• Confident dealing with complex client requirements and stakeholder maps. Experience dealing with client and agency stakeholders at multiple levels of seniority and establishing authority through relationship-building.
• Solution-oriented and tenacious problem-solver. Removes barriers and complexity from situations.
• Able to navigate ambiguity and conflicting stakeholder priorities with creativity and tact.
• Thorough understanding of the marketing production lifecycle and integrations with creative and media: primary and virtual production, post-production, localization, versioning across multiple formats, and multichannel delivery.
• Technically savvy – deep knowledge of martech solutions, architecture, AI applications, integrations, and implementations. Able to push boundaries and pivot rapidly when faced with blockers.
• Commercially astute – able to partner with the commercial team to build viable models that deliver sustainable growth.

KPIs

• Successful application of deep production, technical, and workflow knowledge.
• Robust understanding of client and WPP needs, objectives, and technology landscape; recommendations and implementations of tech stack improvements, optimisations, and integrations.
• Development and implementation of flexible, future-proof operational models that drive inter-agency and client collaboration, delivery efficiency, scalability, growth, and client satisfaction.
• Operational leadership across client and inter-WPP relationships.
• Development of operational models and proposals in response to RFIs/RFPs with production as a core component.

Why work here

At WPP Production, you’ll help shape the future of content production at a truly global scale. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s network, this is a place where you can grow your skills and create work that performs across channels.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination. We are committed to fostering a culture of respect where everyone belongs and has equal opportunities to progress in their careers.