At a Glance
- Tasks: Lead a high-performing team in customer due diligence for high-risk sectors.
- Company: Join a leading name in the payments industry with a strong focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technology and drive continuous improvement.
- Why this job: Make a real impact in a fast-paced role that shapes the future of financial compliance.
- Qualifications: 5+ years in CDD/KYC management with strong regulatory knowledge.
The predicted salary is between 60000 - 75000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Customer Due Diligence (CDD) Operations Manager – High Risk Vertical Onboarding to join our Enterprise Customer Due Diligence team and help unleash the potential of every business.
What you'll own as the CDD Operations Manager – High Risk Vertical Onboarding
- Leadership & Team Management
- Develop and mentor a high‐performing team specialising in end‐to‐end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services.
- Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning.
- Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience.
- Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability.
- Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues.
- Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise.
- Stakeholder Management
- Build and maintain strong, trusted relationships with internal and external stakeholders to drive collaboration and alignment.
- Represent the CDD function in internal and external forums, advocating for robust due diligence practices and building industry relationships.
- Influence and negotiate with stakeholders to deliver CDD objectives while balancing business priorities and operational needs.
- Partner with cross‐functional teams to improve processes, enhance productivity, drive cost‐effectiveness and strengthen the customer experience.
- Global Due Diligence and Financial Crime Programme
- Lead day‐to‐day execution of the Global Due Diligence programme, ensuring adherence to relevant regulations, policies and standards.
- Maintain oversight of emerging risks and issues, proactively managing them through identification, escalation and resolution.
- Continuous Improvement
- Promote a continuous improvement mindset across the CDD Operations team to achieve optimal efficiency, quality and productivity.
- Identify and implement process optimisation opportunities to reduce customer friction, enhance user experience and deliver operational efficiencies.
- Support and embed change initiatives effectively, guiding teams through transitions to ensure sustainable improvements.
- Stay informed on industry trends, regulatory developments and best practices to ensure processes remain current, scalable and effective.
- Governance and Oversight
- Oversee day‐to‐day team performance, ensuring accurate execution of CDD processes and timely issue resolution.
- Produce and analyse management information to support decision‐making and identify key trends and risks.
- Ensure effective oversight of team pipelines, controls and success metrics.
What you'll bring
- A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses.
- Minimum of 5 years' direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight.
- Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards.
- Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices.
- Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently.
- Experience working closely with compliance, risk, and front‐office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives.
- Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners.
- Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data‐driven insights to improve operational efficiency.
- Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast‐paced environment.
It's a bonus if you have
- Experience in payment services.
- Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications.
- Familiarity with transaction monitoring, sanctions screening, and risk‐based approaches to CDD.
- Experience handling regulatory audits or internal reviews related to customer due diligence.
CDD Operations Manager – High Risk Vertical Onboarding in London employer: Dormont Manufacturing Co
Join a leading name in the payments industry as a CDD Operations Manager in London, where you will be part of a dynamic team dedicated to driving excellence in customer due diligence. Our company fosters a culture of collaboration and continuous improvement, offering robust career development opportunities and a commitment to employee growth. With a focus on innovation and risk management, we empower our employees to make a meaningful impact while enjoying a supportive work environment that values accountability and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Operations Manager – High Risk Vertical Onboarding in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dormont Manufacturing Co. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace CDD Operations Manager – High Risk Vertical Onboarding in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
