Associate – Client Relations - Benelux in London

AllianceBernstein (AB) is a global asset manager that is client-centric in its mission, servicing institutional, retail, and private clients. AB encourages diversity of thought across its business, combining insights, expertise, and innovation to deliver investment outcomes for its clients. AB offers investment management services across all the major asset classes; Equities, Fixed Income, Alternatives and Multi-Asset, totalling $839bn. It has global research coverage, a long history of ESG integration, and an edge in AI and technology.

The EMEA division of AB is comprised of client/distributor-focused Advisors & Associates as well as consultant-focused and marketing professionals dedicated to building and servicing our client base in EMEA. Within the division, Client Relations Associates work in a team environment, comprised of Advisors, Associates, Marketing and Assistants, to support client service and prospecting efforts for the region.

The purpose of this role is to support the Client Relations Advisors in servicing clients in Benelux and Nordics as well as supporting business development efforts with clients and prospects. The successful candidate will be a motivated self-starter, eager to learn about the global asset management business and capable of working in a fast-paced environment. Candidates must be detail-oriented and possess strong analytical, communication, and organisational skills. Ability to work successfully in a team and to be supportive and inclusive. An undergraduate university degree is mandatory and prior professional work experience is desirable as well as the IMC. A strong work ethic and healthy ambition for responsibility is also essential.

Responsibilities

• The Associate coordinates all client activity and provides the central point of reference for internal and external contacts associated with a client relationship.
• Associates are in constant communication with clients and various internal departments to ensure client expectations are fully met—they are the advocates for the client.
• This includes building effective and trusted relationships first and foremost with the Advisors, but also with portfolio management, operations and client reporting, legal and compliance, among others.
• Associates are responsible for handling all client, consultant and prospect requests specific to the relationships to which they are assigned.
• This includes, but is not limited to:
• Acting as first point of contact for all client inquiries and collaborating with colleagues in other departments to successfully resolve them (including product/performance/market related queries; operational issues; legal amendments; billing queries etc).
• Ensuring each stage in the lifecycle of the relationship progresses as smoothly as possible (including introduction, negotiation of distribution agreements, on-boarding, go-live, ongoing support, client service).
• Partnering with Advisors to ensure strong client relationships built on trust as well as helping to build advocacy with prospects.
• Coordinating and overseeing client service and prospecting materials such as presentations for meetings, RFPs, ad hoc reports and general correspondence.