At a Glance
- Tasks: Lead and support a dynamic team of service technicians in delivering top-notch filtration solutions.
- Company: Join Donaldson, a leader in innovative filtration technology with a collaborative culture.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Exciting chance to work in a fast-paced environment with excellent career prospects.
- Why this job: Make a real impact in a growing industry while developing your leadership skills.
- Qualifications: Strong leadership, organisational skills, and proficiency in IT tools required.
The predicted salary is between 35000 - 45000 £ per year.
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.
The successful Supervisor Field Service will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.
Key responsibilities:- Train and develop service technicians and approved service partners (ASPs).
- Conduct service team meetings.
- Monitor service technician KPIs.
- Ensure quality and safe working practices for all sitework.
- Meet service sales financial targets.
- Willing to travel – related to site visits, external training, overseas visits and meetings.
- Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
- Manage order book with coordination/planning.
- Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers.
- Support service sales with on-site/travel timings, technician requirements and urgent service requests.
- Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
- Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
- Ensure high-quality, safe service execution and timely/accurate service report creation.
The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.
Key Attributes:- Target/KPI driven with strong management skills.
- High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM).
- Confident and professional in customer interactions.
- Proactive with a pleasant demeanour.
- Experience of working in a busy and target driven environment.
Great opportunity to join a growing part of the Donaldson business. Excellent package available. Full time.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Service Supervisor in Leicester employer: Dormont Manufacturing Co
At Donaldson, we pride ourselves on fostering a culture of collaboration and innovation, making us an exceptional employer for those looking to make a meaningful impact. As a Supervisor Field Service in Leicester, you will benefit from a supportive work environment that prioritises employee growth through training and development opportunities, alongside a competitive package. Join us to be part of a team that not only addresses complex filtration challenges but also values your contributions to both the workplace and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Supervisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
