At a Glance
- Tasks: Assist customers with software issues through various channels, ensuring top-notch support.
- Company: Join a dynamic team at Solera cap hpi in Leeds.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a supportive environment with a focus on continuous improvement.
- Why this job: Make a difference by enhancing customer experiences and solving real problems.
- Qualifications: Fluent English and excellent communication skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
Solera cap hpi is looking for a customer service professional to join our team in Leeds.
You will help customers with software-related issues via phone, email, chat, and web channels, ensuring high-quality support and timely resolution.
You will use CRM and telephony tools (Salesforce Service Cloud, Genesys) to log interactions, document outcomes, and drive improvements.
English fluency and strong communication are essential for success in this role.
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We think you need these skills to ace Product Support Specialist: Elevate Customer Experience in Leeds
Customer Service
Software Troubleshooting
CRM Tools (Salesforce Service Cloud)
Telephony Tools (Genesys)
Communication Skills
Problem-Solving Skills
Time Management
