Responsibilities
- Handle client onboarding requests through administration forms and input data into internal systems.
- Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations.
- Manage and maintain your KPIs in line with the expectations set by your line manager.
- Support internal stakeholders with queries.
- Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
- Learn and understand TransUnion’s product suite to ensure product intricacies are met.
Qualifications
- Track record years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations.
- Demonstrate active listening skills and fully engage with all onboarding processes to gain skills and drive the team.
- Willingness to enhance team knowledge through process building.
- Patience in handling escalated queries within internal teams.
- Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams.
- High-level communication skills, both written and verbal.
- Highly detailed and organized, with the ability to manage multiple high-priority tasks.
- Proficient computer skills, including navigating the internet, web‑based applications, MS Office, or other business software.
Impact
As an Onboarding Administrator you will play a crucial role in the client welcome process and handle various administrative tasks related to the broader Business Operations team.
Benefits
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
Additional Information
Job Title: Analyst, Customer Support Operations
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week.
We do not accept any unsolicited CVs from recruitment agencies that are not on our approved list.
