At a Glance
- Tasks: Manage consumer complaints and collaborate with teams to resolve issues effectively.
- Company: Join TransUnion, a leading global credit reference agency with a supportive culture.
- Benefits: Enjoy 26 days annual leave, wellness days, private healthcare, and a generous pension scheme.
- Other info: Flexible working options available; we value diversity and support your growth.
- Why this job: Make a real difference in consumer relations while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or complaints handling, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
What We’ll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You’ll Bring: We’re looking for a Customer Relations Advisor (12 Month Fixed Term Contract) to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team.
Day to day you will:
- Proactively managing a caseload of consumer complaints, you’ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close.
- Escalate complaints when needed.
- Support with compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate MI reporting.
- Reviewing any ‘potential complaints’ cataloged in the system by Customer Services. The flagged cases will need to be manually reviewed by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.
- Working closely with the customer relations team as one day per week you’ll be on the front line dealing with queries as they come in from consumers and clients.
Essential Skills & Experience:
- Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email.
- Great communication skills with the ability to empathise with the consumer and guide the conversation.
- An ability to manage multiple cases effectively, you’ll be able to plan and prioritise your day and adapt to sudden changes easily.
Desirable Skills & Experience:
- Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given.
What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days’ annual leave + bank holidays (increasing with service).
- Global paid wellness days off + a bonus day off to celebrate your birthday.
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
- Access to our diversity forums and communities so you can get involved in causes close to your heart.
TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let’s confront it so we can continue to grow and thrive together.
Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
Interview & Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Customer Relations Advisor (12 Month Fixed Term Contract) in Leeds employer: Dormont Manufacturing Co
TransUnion is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture. With a generous benefits package including 26 days of annual leave, wellness days, and a contributory pension scheme, employees are encouraged to thrive both personally and professionally. The hybrid working model allows for flexibility, making it easier to balance work and personal commitments while being part of a global team dedicated to innovation and excellence in consumer relations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor (12 Month Fixed Term Contract) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TransUnion. Understand their services and values, especially around customer relations. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and complaints handling. Role-play with a friend or even in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your soft skills! In a role like Customer Relations Advisor, communication and empathy are key. Be ready to share examples from your past experiences where you've successfully managed complaints or helped customers. This will highlight your ability to connect with consumers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Relations Advisor (12 Month Fixed Term Contract) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in complaints handling and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since great communication is key in this role, give examples of how you've effectively communicated with customers in the past. Whether it’s through phone, email, or web chat, let us see your skills shine!
Be Honest About Your Experience:If you don’t tick every box in the job description, don’t sweat it! We value potential and are open to training the right candidate. Just be upfront about your experience and willingness to learn.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you understand TransUnion's role in credit reporting and consumer relations. Familiarise yourself with common consumer complaints and how they are typically resolved. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, you'll need to communicate effectively with consumers. Practice articulating your thoughts clearly and empathetically. Consider role-playing with a friend to simulate potential interview questions, especially those related to handling complaints.
✨Demonstrate Your Problem-Solving Ability
Prepare examples from your past experience where you've successfully managed multiple cases or resolved complaints. Highlight your ability to prioritise tasks and adapt to changes, as these skills are crucial for the fast-paced environment at TransUnion.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
